Job Description

Location: Hybrid work - Alabang, Philippines

• Manage overall capacity planning for multi-geo / sites and products

• Develop and implement capacity planning strategies to ensure optimal resource allocation

• Collaborate with operations, workforce management, IT, and leadership teams to align capacity planning with business goals

• Lead a team of capacity planners, providing guidance, training, and performance management

• Analyze reporting, staffing and scheduling procedures and/or structure on an on-going basis to ensure maximum effectiveness and efficiency

• Proactively provide scheduling analysis, recommendations for improvement, including headcount requirements, long-term planning, scheduling and bidding strategies, staffing strategies.

• Lead capacity planning governance calls

• Serve as the Subject Matter Expert representing the business and to provide recommendations for scaling resources efficiently while balancing cost and performance

• Establish and maintain operational reporting. Assure accurate and timely distribution to key stakeholders. Reports pertaining to capacity planning, billing, run-rates, cost codes, headcount and others

• Coach, train, and evaluate Workforce Management Team members skills and understanding on capacity planning

• Do auditing and inspections of headcount numbers and reconciliation with each sites and HR

Qualifications

• A bachelor's degree in Computer Science or Information Technology, Business, Operations Management or related field

• Minimum of 2 years relevant experience

• Technical knowledge of MS office products and google suite

• Planning and Organizational skills

• Ability to make decisions on complex scenarios and under pressure

• ability to work under pressure

• attention to details

• Strong analytical and problem-solving skills with the ability to interpret complex data

• commitment to ownership and accountability

• Excellent leadership, communication, and stakeholder management skills

• demonstrated ability to draw on diverse range of information and to be able to formulate a proper conclusion for the management of operational risks and business objectives

• well developed technical skills, MS Office products and Call Center technologies

• Excellent verbal and written communication skills

• Willing to work shifting hours, weekends and public holidays.

• Ability to work in a fast-paced environment with shifting priorities

Benefits:

• Competitive salary and benefits package.

• Opportunity to work on diverse and exciting projects.

• Professional development and training opportunities.

• Collaborative and innovative work environment.

• Career growth potential within the company.