Job Description

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary:

The Workflow Process and Documentation Analyst will be responsible for maintaining a detailed history of policy and procedural changes through a systematic version control and sign-off/ approval process. Contributes to the development, testing and implementation of the company’s core systems.

Essential Duties and Responsibilities

• Oversee all Business Operational Procedures for the Title Administration and Post Funding and Resolutions teams.
• Manage the systemic library, version control, and approvals of all process flows, policies, and procedures.
• Perform business reviews and special audits as required to ensure compliance with company policies, state, and federal guidelines.
• Assist business owners with identifying process improvement opportunities and implementation of changes.
• Engage Compliance in process documentation ensuring CTCQ’s “Critical to Compliance Quality” measures are imbedded within the process including accurate monthly reporting.
• Collaborate with business owners in the development of test cases, performing user acceptance testing and troubleshooting process and system issues.
• Assist with the development of presentations, meeting minutes/ action items and reports.
• Perform other ad hoc duties as assigned.

Qualifications and Competencies: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience:

• Minimum 2 years’ experience in lending, titling, or relevant role.

Education:

• High school diploma and or/GED.

Skills Required:

• Excellent verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.
• Ability to write advanced correspondence.
• Detail-oriented with a keen eye for accuracy and an ability to multitask effectively.
• Ability to work collaboratively as part of a team and independently.
• Intermediate knowledge of MS Office Suite including Excel, Word, Visio and PowerPoint.

Qualifications Preferred:

• Experience – Auto industry and process improvement or six sigma team experience a plus.
• Education – Bachelor degree in Business Administration; and or a combination of education and experience.
• Skills – MS Project a plus.
• Language – Bilingual is a plus.
• Overtime required – month-end volume increases, and other tasks/assignments may require overtime as needed.
• Travel 0-10% - as needed basis.
• Must have reliable transportation and live within a commutable distance to the following city: Houston, TX

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Sitting for long periods of time, standing, walking, close vision for computer work, speaking, hearing, lift and/or move up to 10 lbs. Reasonable accommodation will be reviewed upon request.

An applicant must be authorized to work in the United States to be eligible for this position. Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.