Job Description

This role is for one of the Weekday's clients

Salary range: Rs `300000 - Rs 600000 (ie INR 3-6 LPA)

Experience: 3+ yrs

Location: Mumbai

Job Type: full-time

We are looking for a highly organized and proactive Shift Coordinator to manage workflow coordination, email communications, task allocation, and operational support across teams. This role plays a critical part in ensuring seamless coordination between departments, maintaining communication efficiency, and supporting daily business operations.

The ideal candidate will be responsible for overseeing incoming requests, prioritizing tasks, managing schedules, and ensuring timely execution of deliverables. Success in this role requires exceptional organizational skills, strong attention to detail, excellent communication abilities, and the capability to manage multiple priorities in a fast-paced environment.

Requirements

Key Responsibilities

• Manage and monitor shared inboxes, ensuring timely review, prioritization, response, and delegation of emails and requests.
• Coordinate daily workflows and facilitate smooth communication between teams, departments, and stakeholders.
• Distribute tasks effectively based on priorities, deadlines, and team capacity to ensure operational efficiency.
• Monitor shift schedules, resource allocation, and workflow progress to maintain uninterrupted operations.
• Act as a central point of coordination for internal teams, ensuring information flows accurately and efficiently.
• Track task status, follow up on pending items, and ensure timely completion of assigned deliverables.
• Resolve operational issues, communication gaps, and workflow bottlenecks through proactive problem-solving.
• Maintain accurate records of communications, task assignments, workflow updates, and operational documentation.
• Prepare reports, trackers, and updates to provide visibility into ongoing activities and team performance.
• Support leadership by managing communication channels, escalating critical matters, and ensuring action items are addressed.
• Collaborate with cross-functional teams to improve processes, enhance coordination, and increase productivity.
• Ensure adherence to organizational procedures, service standards, and operational guidelines.

What Makes You a Great Fit

• Strong experience in workflow coordination, task management, operations support, or administrative coordination roles.
• Excellent written and verbal communication skills with the ability to manage professional correspondence effectively.
• Strong organizational and multitasking abilities with exceptional attention to detail.
• Proven ability to prioritize tasks, manage competing deadlines, and maintain accuracy under pressure.
• Experience handling email management, task tracking systems, and workflow coordination tools.
• Strong problem-solving mindset with the ability to resolve issues proactively and efficiently.
• Ability to coordinate across multiple teams while ensuring smooth communication and collaboration.
• Comfortable working in fast-paced environments with changing priorities and operational demands.
• Strong documentation, record-keeping, and reporting skills.
• Demonstrated leadership qualities with the ability to take ownership and drive execution.
• Customer-focused approach with excellent stakeholder and client coordination abilities.
• Self-motivated, dependable, and committed to maintaining high standards of operational excellence.