Job Description
You are a real workflow and ai agent crackhead. Eager to learn and grow in a fast-paced environment.
We are a real startup, not a playground. Bootstrapped and adding €100k ARR every week.
Our motto: Move fast, break things. Chatarmin to the moon.
We are built for e-commerce brands in the B2B SaaS space. High pace, high expectations, zero corporate nonsense. We're here to win and so should you be.
We are looking for a 2nd-Level Solution-Engineer who’s ready to take ownership from day one. You should thrive under pressure, work autonomously, and have a hands-on attitude. Think like an athlete: disciplined, self-motivated, and pushing through when it gets tough.
Aufgaben
- Deliver solutions for key accounting so our clients thrive and prosper
- Own onboarding, support, product tickets - the full lifecycle
- Directly solve client issues without waiting for others to jump in
- You're working for our key accounting: Which are the strategic partners who help clients get the most out of Chatarmin to drive real, measurable success in their business.
- Get your hands dirty in operations and feedback loops to improve the product.
Qualifikation
- You have a good understanding of how API calls and webhooks work and can read and understand JSON and API documentation. In addition, you have practical experience in how to prompt LLMs correctly.
- You enjoy engaging directly with customers and take pride in resolving issues efficiently.
- High stress resistance: You don’t panic when things go sideways
- Strong communication and organizational skills.
- Self-managed, disciplined, proactive.
- Genuine interest in tech, startups, and building something meaningful.
- Preverably living in Vienna. Europe is a must.
- Fluency in both German and English (spoken and written) is mandatory.
Benefits
- Young, highly motivated team with zero ego
- Speed over politics: If you have an idea, run with it
- Direct impact on the company and the product
- Real growth opportunities - we promote from within. This is a place to build your career
- Earn what you’re worth: We offer good base pay + uncapped commissions. Your output defines your income
Interview Process
- Case Study for CS Teamlead
- Interview OR Roleplay: 60 Minutes Case Study and Q&A
- Test Day in the Vienna Office & Cultural Fit
- Offer, Signing, Rampup and Go-Live.
