Job Description

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Acrisure is seeking an experienced Workers' Compensation Supervisor to lead a team of claims professionals specializing in workers' compensation claims for municipal entities and self-insured clients. This leadership role is responsible for providing technical expertise, coaching adjusters, and ensuring claims are managed in accordance with company standards, client expectations, and applicable state regulations.

Working closely with the Regional Director, the Workers' Compensation Supervisor will oversee claim quality, provide guidance on complex claim matters, and support the continued development of a team of approximately four to six claims professionals. This position requires extensive workers' compensation expertise, strong leadership skills, and the ability to build trusted relationships with clients, brokers, and internal stakeholders while delivering exceptional service.

Responsibilities:

• Lead, coach, and develop a team of approximately 4 to 6 workers' compensation claims professionals
• Review, assign, and oversee claim activity to ensure compliance with company standards, client handling instructions, and applicable state regulations
• Provide technical guidance on complex workers' compensation claims involving compensability, coverage, litigation, reserving, settlements, subrogation, and benefit administration
• Review and approve reserve changes, settlement authority, and other claim decisions within established authority levels
• Monitor claim quality, productivity, and workloads while supporting timely and accurate claim resolution
• Oversee litigation management, vendor utilization, and cost containment strategies to achieve quality claim outcomes
• Ensure timely statutory filings, accurate documentation, financial reporting, and proper claim coding
• Support claims involving municipalities, public entities, and self-insured programs while ensuring compliance with applicable statutory and regulatory requirements
• Monitor claim recoveries, including subrogation, Second Injury Fund recoveries, Social Security offsets, and Medicare-related recoveries
• Lead team meetings, establish accountability, and provide ongoing coaching, mentoring, and performance feedback
• Participate in recruiting, interviewing, onboarding, and developing claims professionals
• Assist the Regional Director with workload balancing, claim reviews, operational planning, and continuous improvement initiatives
• Participate in client meetings, claim reviews, and stewardship discussions while building strong relationships with clients, brokers, insureds, and internal business partners
• Perform additional duties and projects as assigned

Requirements:

• 5 to 7 years of workers' compensation claims handling experience required
• Extensive experience handling lost time workers' compensation claims required
• Strong knowledge of workers' compensation laws, claims administration, litigation management, reserving, settlements, subrogation, and cost containment required
• Experience supervising, mentoring, leading, or coaching claims professionals strongly preferred
• Experience managing claims for municipal entities, public sector employers, or self-insured programs highly beneficial
• Multi-state workers' compensation claims experience beneficial
• Strong analytical, negotiation, and decision-making skills
• Excellent written, verbal, and presentation skills
• Ability to build strong relationships with clients, brokers, insureds, and internal stakeholders
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office and claims management systems required
• Willingness to travel occasionally for client meetings, claim reviews, and business needs

Education and licenses:

• High school diploma or equivalent required
• Bachelor's degree in Business, Insurance, Risk Management, or a related field beneficial
• Active Workers' Compensation Adjuster License beneficial
• Industry designations such as AIC, CPCU, ARM, WCCA, or similar professional certifications considered an asset

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

• … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice

Welcome, your new opportunity awaits you.