Job Description
What the Role Is
The Workers' Compensation & Benefits Specialist supports the day-to-day administration of workers compensation claims as well as support our employee benefits, leave programs, and ADA accommodations, across our multi-site operations. Reporting to the Benefits Administrator, this role is a great fit for an HR professional who enjoys the details of compliance, genuinely cares about employee experience, and is looking to grow within a specialized HR function.
This role will be based in our North Phoenix corporate office and the successful candidate will work a hybrid schedule of 3 days in office and 2 days remote.
What You'll Do
(These responsibilities must be able to be performed with or without reasonable accommodation)
Workers' Compensation & Return to Work Accommodations
- Manage end-to-end WC claims across all company locations, from first report of injury (FROI) through claim closure and return to work
- Serve as primary liaison between injured employees, site supervisors, insurance carriers/TPA, and medical providers
- Lead return-to-work and modified duty coordination in partnership with site managers, ensuring appropriate transitional assignments and compliance with medical restrictions.
- Support the interactive process for accommodation requests; gathering documentation, coordinating with supervisors, and tracking outcomes & ensure decisions are documented, consistent and legally defensible across all locations
- Ensure compliance with all federal, state, and local regulations related to workers' compensation, leave programs, and accommodations
- Track open claims, lost time, and return-to-work milestones; report trends to the Benefits Administrator and HR leadership
- Understand and apply state-specific WC rules for AZ, TX, CA, and CO; including TX non-subscriber requirements CA's complex claim-handling timelines
- Maintain OSHA 300/300A recordkeeping and support annual posting requirements
- Stay current on legislative and regulatory changes in WC and leave law across all operating states
- Prepare periodic reports on claim costs, open cases, leave utilization, and accommodation activity for HR and operations leadership
Benefits Administration Support
- Assist the Benefits Administrator with enrollment, changes, and employee communications for health, dental, vision, life, and ancillary benefit plans
- Serve as a frontline resource for employee benefit questions, escalating complex issues to the Benefits Administrator as appropriate
- Support open enrollment processes including data entry, employee outreach, and coordination with carriers
- Help maintain accurate benefits records in the HRIS and reconcile carrier invoices
- Support the administration of FMLA and applicable state leave programs across AZ, TX, CA, and CO; issuing notices, tracking usage, and managing return-to-work timelines
- Coordinate concurrent leave running (e.g., FMLA + CA CFRA, CO FAMLI + FMLA) and maintain accurate documentation
- Partner with site managers, Benefits Administrator and HR on leave approvals, extensions, and employee communications
- Stay current on leave law updates in all operating states; flag compliance risks to the Benefits Administrator
What We're Looking For
- High school diploma or equivalent required. Bachelor's degree preferred.
- 2--3 years of specialized experience in processing workers' compensation claims required. Leave administration experience strongly preferred
- Working knowledge of OSHA recordkeeping requirements and WC claims processes required
- Familiarity with FMLA, ADA, and multi-state leave laws preferred
- HR generalist background with interest in growing into benefits and compliance specialization a plus
- Hands-on experience with CA, TX, AZ, or CO leave or WC programs preferred
- Certified Workers' Compensation Professional (CWCP) or Workers' Compensation Claims Professional (WCCP) preferred
- Experience with a multi-site employer in service, retail, automotive, or similar customer-facing industry preferred
- Strong organizational skills and attention to detail; able to manage multiple open cases simultaneously
- Proficiency with Microsoft Office; experience with HRIS or benefits/claims tracking tools a plus
- Clear and empathetic communicator who can explain complex topics to employees and managers in plain language
- Commitment to maintaining confidentiality and handling sensitive information with discretion.
- Ability to prioritize tasks, work independently, and adapt to changing priorities.
Why Super Star Car Wash
Super Star Car Wash isn't just a place to get your car washed. It's where you leave your messes and stresses behind. With over 111 locations across AZ, CA, CO, and TX, we're your ultimate sidekick for top-notch car wash services that truly shine.
Since the start, we've focused on reliability, unlimited car washes, and treating our customers like VIPs. This dedication has led to super growth and welcoming more Super Star team members. We are innovative with the latest car wash tech and eco-friendly practices, while giving back to our communities through partnerships, fundraising, and charity work. Join us for clean cars and personal growth!
What We Provide
- Medical / Dental / Vision coverage
- STD, LTD and Life Insurance Options
- 401(k) with company match
- Free unlimited car washes
- Paid vacation and sick time
- Company holidays
- Employee Assistance Program
- Tuition reimbursement
- Employee Referral Program
Compensation
$28 - 32 per hour. The pay rate for the successful candidate will depend on relevant experience and skills.
Notice to Applicants
Super Star Car Wash is strongly committed to a philosophy of equal opportunity and fully complies with equal employment laws, ordinances and regulations for all applicants and employees. We will make reasonable accommodations to enable individuals with disabilities to apply and compete for employment opportunities for which they are qualified. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to jobs@sscwaz.com and let us know the nature of your request and your contact information..
