Job Description

ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, NEIS and SubroIQ, each a powerhouse in their own right, providing specialized expertise in debt management and financial services.

SubroIQ is seeking a Subrogation Recovery Specialist as we continue to grow our team. Recovery Specialists perform follow-up phone calls on invoices, answering questions and solving problems to secure payment. This position requires heavy use of phone calls and some emails to follow up on balances due from policy holders. Recovery Specialists also focuses on customer services by problem solving and answering questions on current or past billings.

Job Responsibilities:

• Communicate and negotiate directly with responsible parties, attorneys, and insurance carriers via telephone and email to resolve claims with payment
• Locate the best contact information for responsible parties through manual skip tracing, internet searches, and review of claim documents
• Generate leads and conversations through a high volume of inbound/outbound calls
• Manage and prioritize a high volume of inventory with consistent follow-up
• Exercise independent judgment in determining the best path to recovery
• Maintain minimum account work standards, as assigned by management
• Development and monitoring of files to timely settlement by maintaining timely follow up telephone contact with all parties as appropriate including third parties, insurance adjusters, and attorneys.
• Negotiation of files to settlement within client’s authority and state guidelines with attorneys, and third parties (including insurance carriers)

Qualifications and Requirements:

• Self-motivated individual who thrives in a fast-paced atmosphere
• Ability to problem solve
• Computer Skills / Ability to keyboard 45 words per minute
• Excellent English communication/telephone competencies
• Strong interpersonal skills with great organization
• Telephone expertise in collections or customer service preferred but not required
• Background in insurance industry is a plus but not required
• Bilingual a huge plus!

Compensation and Benefits:

• Hourly range is $21 - $26 per hour plus commission (DOE)
• Benefit package with health, dental, vision, life and disability coverage options
• 401(k) retirement plan option with company matching
• Generous paid time off policy - start with 18 days per year
• Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice

We look forward to you joining our team!

ARMStrong Insurance Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

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