Job Description

The Workers Compensation Adjuster is responsible for managing and administering workers’ compensation claims and programs. Duties include processing claims, ensuring compliance with state and federal regulations, coordinating with insurance carriers, and supporting employees through the claims process. The role requires strong knowledge of workers’ compensation laws, attention to detail, and excellent communication skills to liaise between employees, medical providers, and internal teams.

Salary range is between $60,000 - $70,000. Ideal candidates will have experience in customer relations, project management, accident response management, claims intakes and workers comp adjustments, and employee relations. This role is in-office in Norfolk, VA.

Essential Functions:

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  Receive, review, and process workers’ compensation claims promptly and accurately.
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  Maintain detailed documentation and ensure timely reporting to insurance carriers.
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  Ensure all claims and processes comply with state and federal workers’ compensation laws.
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  Serve as the primary point of contact for employees regarding claims and benefits.
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  Collaborate with insurance providers, medical professionals, and internal HR teams.
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  Facilitate return-to-work programs and modified duty assignments when necessary.
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  Track claim status, costs, and trends to identify risk areas.
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  Prepare regular reports for management on claims activity and compliance metrics.

Competencies:

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  Accurately process claims and maintain compliance with regulations.
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  Strong understanding of workers’ compensation laws and related policies.
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  Ability to review claims data, identify trends, and recommend improvements.
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  Clear and empathetic communication with employees, medical providers, and insurance carriers.
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  Resolve claim issues and facilitate return-to-work solutions effectively.
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  Handle sensitive employee and medical information with discretion.
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  Manage multiple claims and deadlines efficiently.
• Ability to communicate effectively, collaboratively, and problem-solve effectively with employees across various levels of the organization.
• Ability to foster a culture of collaboration.
• Ability to prioritize well and communicate in both written and verbal forms.
• Ability to coordinate risk management/safety efforts throughout various departments.

Position requires employee to be able to pass a background check and drug screen as required for this job.

Work authorization requirements:

Must meet I-9 requirements.

Affirmative Action/EEO statement: Xylem Tree Experts and Kendall Vegetation Services provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

Benefits Offered:

This is a full-time position that offers health insurance benefits for medical, vision, and dental, as well as the option for enrollment in a 401K.

AI Usage Disclaimer:

As part of our commitment to efficiency and innovation, we may use artificial intelligence (AI) tools during the recruiting and onboarding processes. These tools assist with tasks such as resume screening, interview scheduling, and communication. All decisions regarding hiring and employment are ultimately made by our human team. If you have questions or concerns about this process, please contact our HR department.