Job Description

Posting number: 090926 Work Comp Analyst

Department: Human Resources & Risk Management

Job classification: Human Resources Analyst

Posting type: Open & Promotional

Categories: Administration, Administrative Assistant, Human Resources, Risk Management

Summary

Workers' Compensation Analyst (Part-Time)

Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. This recruitment may close at any time without notice.

The Human Resources / Risk Management (HRRM) Agency is seeking self-driven, motivated and talented Workers' Compensation professional passionate about growing in a professional environment and playing an active role as a contributor to the rapid growth and development of the City, while playing a key role in assisting the City to establish its goal in becoming the Premier Community of the Inland Empire.

Our team seeks to work with enthusiastic individuals who will provide unique perspectives to finding innovative solutions to enhance the City's Workers' Compensation Program. The Workers' Compensation Analyst position provides Human Resources/Risk Management professionals with the opportunity to engage in analytically challenging assignments and special projects in support of the City's goal to be the employer of choice. Workers’ Compensation Analysts are responsible for providing strategic guidance and support to departments in one or more assigned functional areas of safety, workers' compensation, subrogation and Risk Management.

The Ideal Candidate

The ideal candidate will possess the following:

• Outstanding analytical skills with the drive to continuously assess and improve the efficiency and effectiveness of services provided.
• The innate ability to take initiative and prioritize multiple conflicting demands in a high-pressure environment.
• Demonstrate support for team efforts by readily accepting a variety of tasks, responsibilities, training opportunities and going the "extra mile.”
• Exceptional communication and interpersonal skills with a customer service orientation.
• Be resourceful, adaptable and able to anticipate, exhibiting problem solving skills leading to sound judgment and quality decisions.

Additionally, the successful candidate will embody the qualities of a "Five Tool Player" - Leader, Thinker, Communicator, Operator and Public Servant - and the principles of the City's Customer Service Philosophy – Empathy, Respect, and Problem Solving.

Part-time/Temporary positions are scheduled to work no more than 29 hours per week and are not eligible to participate in the City's health insurance or retirement plans. This current part-time role will provide coverage during normal business hours for the Human Resources / Risk Management office which are Mon. - Thurs. 7:30am to 5:30pm & Fri. 8am to 5pm. However, hours may vary outside of normal business hours due to support/attendance of city events/training.

The following procedures will apply:

• The Eligibility List will consist of both internal and external applicants who meet the qualifications and successfully complete any required selection processes.
• The hiring department has the discretion to consider internal applicants on the Eligibility List prior to considering external candidates on the Eligibility List.
• The City of Ontario reserves the right, if necessary, to accept only the first one hundred (100) applications from applicants that meet the qualification guidelines below.
• Completed applications will be reviewed and only qualified applicants whose qualifications best meet or exceed the requirements of the position and needs of the City will be invited to participate further in the selection process.

THE HUMAN RESOURCES/RISK MANAGEMENT AGENCY

The Human Resources/Risk Management Agency is a team of dedicated, talented professionals eager to contribute to and support the on-going growth and evolution of the City of Ontario’s workforce and community.

Divisions:

Service Teams - Risk Management - Benefits and Class & Compensation - Administration

• Agency Mission: Build a world class team by connecting people to purpose.
• Vision: To be the premier employer in the Inland Empire while providing proactive service to our community and workforce.
• Core Values: Accountability; Collaboration; Empathy; Equity, Diversity & Inclusion ("EDI"); Integrity and Resiliency.
• Expectations: Agility, Continuous Learning, Innovation & Creativity, Leadership, Meaningful Communication, Teamwork, Service Excellence and Quality Results.
• Strategic Plan: Build a reputation for the City of Ontario as the Employer of Choice in the Inland Empire through excellence in employee engagement, recruitment and retention. Modernize Human Resources / Risk Management policies, processes and systems for operational effectiveness, future flexibility and enhanced user experience.

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The City of Ontario is a dynamic leading community in the Inland Empire with a variety of full-time and part-time employment and volunteer opportunities. Ontario enjoys the reputation of being a progressive City which provides solid leadership to its citizens and to the business community. The City provides a full range of services to the community including, but not limited to: Police, Fire, Management Services, Community Life & Culture, Community Development, Economic Development, Public Works and the Ontario Municipal Utilities Company. The City’s team is staffed with approximately 1,517 full-time equivalent diverse and talented employees who work to support a common goal of providing excellent service to the community.

The City’s vision for the future is very exciting, and we foresee tremendous growth within the years to come. We welcome you to view the City of Ontario’s 2026 State of the City video by clicking on the link below as well as the other links to learn more about the City:

State of the City The Ontario Plan

Logo featuring a sun rising over stylized mountains, with the text

Smart Ontario Downtown Ontario

Logo featuring Logo of the Downtown Ontario Improvement Association featuring stylized buildings, trees, and mountains. Text is prominently displayed.

Examples of duties

The essential functions typically performed by the Workers' Compensation Analyst include the following:

• Performs a wide variety of professional level responsibilities for any combination of assigned human resources / risk management programs and services.
• Meets with agency and departmental representatives to review risk management needs and concerns; discusses workers compensation claims or program
• Assists in reviewing workers’ compensation claims and claims administration procedures, identifying areas for improvement, and implementing recommendations to promote accuracy, consistency, and efficiency in claims processing.
• Reviews employee injury and/or illness reports, medical treatment reports, police reports, attorney recommendations, physician reports, and stipulated Workers Compensation Appeals Board (WCAB) and Compromise and Release (C&R) awards in order to determine appropriate action.
• Communicates with supervisors/management regarding return-to-work accommodations for injured employees, work status, and work restrictions.
• Researches case law and labor code relevant to workers compensation claims to prepare and provide metrics, claims analysis and recommendations to reach claim resolution. .
• Coordinates Citywide training programs with consultants and/or in-house instructors; conducts training of city staff on human resources / risk management related topics; tracks training programs and activities.
• Performs professional-level support and analysis in coordinating and performing functions of the City’s Risk Management programs including but not limited to workers’ compensation, claims management, certificate of insurance review, insurance and risk assessment, loss prevention, safety programs, department of transportation (DOT), employer pull notice (EPN) program, and related work as necessary.
• Researches and assesses claims related to the City's third-party administrator including tracking and recommending alternative solutions to claims.
• Provides daily monitoring of workers' compensation claims, including interaction with claimants the City’s Third-Party Administrator.
• Conducts periodic Interactive Process Meetings (IP's) with employees to monitor their progress and their ability to return to work.
• Administers disability retirement documents for processing to be submitted for further review and approval from CalPERS.
• Monitors workers' compensation claims for trends and potential workplace safety practices and reports all findings to management.
• Reports incidents to Cal/OSHA as required by law.
• Performs related duties as assigned.

Qualifications

Education

Bachelor's degree from an accredited college or university in Human Resources Management, Risk Management, Organizational Development, Public Administration, Business Administration, or a related field.

Experience

Three years of professional or technical experience in human resources, employee benefits, risk management, or a closely related field.

Desirable

• One year of claims administration experience as a Third-Party Administrator (TPA) or as an insurance carrier adjuster.
• Desired certifications include the following: California Self Insurance Administrator Certification (SIP), and Workers’ Compensation Claims Administration Certificate (WCCA).
• Knowledge of California 4850 benefits including experience working with municipalities.

Supplemental information

How to Apply

Apply online by clicking on the "Apply" link at the top of this announcement. If this is the first time applying for a position using governmentjobs.com, you will be prompted to create a new user account, otherwise, log in with your username and password. Your application and responses to any supplemental questions will be used to evaluate your qualifications for this position. It is suggested that your application include the following:

• List any relevant experience and education that demonstrates that you qualify for the position.
• List all periods of employment for at least the past 10 years, beginning with your most recent or present employer (including, if applicable, all employment with the City of Ontario).
• Separately list each position held, including different positions with the same employer.

A resume may be attached to your application but will not substitute for the proper completion of your application. Applications that are not properly completed may be rejected.

NOTE: Transcripts from colleges, universities or technical schools outside of the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service. Failure to provide a transcript or credential evaluation report will result in your application being rejected and you will not be able to continue in the selection process for this position.

Application Process

Applicants are required to submit required certification(s) or other required documentation as outlined in the Qualifications Guideline section of this bulletin. Please use the attachment function found on the City's online application to attach copies of the requested certification(s) or other documentation. Failure to attach required documentation may result in the rejection of your application. Please contact the Human Resources/Risk Management Agency if you have any questions regarding the application process.

Your application is the primary tool used to evaluate your job qualifications. It is important that your application show all the relevant education and experience you possess. Failure to complete these sections may result in the rejection of your application.

Supplemental Questions

To complete your application for this position, you may be prompted to respond to supplemental questions. This information will be used as part of the application screening and selection process and is designed to help you present your qualifications for this position. This may include a selection step in which your application and supplemental questions are reviewed and scored by a panel of raters familiar with this position.

Incomplete responses, false statements, omission, or partial information may result in disqualification from the selection process. Your responses should be consistent with the information provided on your application.

Please provide succinct, concise, descriptive, and detailed information for each question. If you have no experience, write "no experience" for the appropriate question.

Email Notices

Email is the primary way that the Human Resources/Risk Management or Hiring Department will communicate with you. Please check your email account (including the SPAM folder) on a regular basis for any emails related to the application or selection process. Emails from the City of Ontario will come from "@ontarioca.gov" or "governmentjobs.com." If you change your email address after submitting your application please visit governmentjobs.com and update your profile.

Frequently Asked Questions

If you have any additional questions regarding the application process, please refer to our Frequently Asked Questions page.