Job Description

Who We Are

Robert Half, one of FORTUNE’s World’s Most Admired Companies and a Fortune 100 Best Companies to Work For is hiring a Workers Compensation Administratorto join the Benefit Services department.

What You'll Do

• Support efficient administration of all facets of the North America (NA) Workers' Compensation (WC) Program. Work collaboratively by effectively communicating and liaising with all stakeholders directly (TPAs, carriers, cross functional teams, vendors and employees) to ensure fair and consistent interpretation of Workers' Compensation programs and policies with TPAs, employees, and business leaders.

• Provide employer oversight of claim processing and claim strategy resulting in efficient management of expense. Influence TPA partners to expedite appropriate resolutions for employee escalations. Proactively recognize and investigate factual discrepancies in claims or claims handling. Evaluate individual claim outcome using various courses of action and provide workable solutions to the Workers' Compensation Manager.

• Provide excellent customer service and respond to all escalated questions/inquiries/requests from NA employees and stakeholders to the claim process and when needed, monitor for return to work. Under general direction from the Workers' Compensation Manager, analyze data and identify opportunities and plausible solutions to improve the employee experience and the operational efficiency of the Workers' Compensation Program.

• Act as a first-tier subject matter expert regarding WC compliance with US federal and state labor code requirements, case law regarding workers' compensation statutory benefits and Canada provincial requirements (investigation periods, waiting periods, PPO/MPN networks, employer notice, available employer defenses, subrogation laws, contribution laws, etc.). Participate in claim reviews; prepare reports for finance and other key stakeholders.

• Develop content, communications, and lead trainings, webinars and employee meetings with minimal supervision. Assist internal partners and vendors in understanding and adapting to new programs and changes. Participate in department wide projects, such as Employee Experience Journey Maps or Wellbeing, when required.

What You'll Need

• Proficient in systems relating to workers' compensation claims administration, claim analytics, loss run reporting.

• Proficient at Excel, Outlook, PowerPoint, Microsoft Word.

• System proficiency with Workday, PeopleSoft, Salesforce a plus.

The typical annual salary range for this position is shown below and is negotiable depending upon experience and location.

$64,000.00 - $96,000.00

We offer exceptional earning potential and a competitive benefits package, including group health insurance benefits (medical, vision, dental), FSA and HSA healthcare accounts, life and accident insurance, adoption and fertility assistance, paid parental leave of up to 6 weeks, and short/long term disability. Robert Half provides paid time off for vacation, personal needs, and sick time. The amount of Choice Time Off (CTO) our people receive varies based on their years of service and is pro-rated based on the hours worked per week. A new hire earns up to 17 days of CTO per calendar year. Our people also receive up to 11 paid holidays per calendar year. We also offer the opportunity to contribute to our company 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of your contributions for eligible employees. Learn more at https://roberthalfbenefits.com

Robert Half Inc. is an Equal Opportunity Employer. M/F/Disability/Veteran

As part of Robert Half’s Corporate Services facility employment process, any offer of employment is contingent upon successful completion of a background check.

Our recruiters use their expertise and may utilize AI to help with their evaluation of candidates.

Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to HRSolutions@roberthalf.com or call 1.855.744.6947 for assistance.

In your email please include the following:

• The specific accommodation requested to complete the employment application.

• The location(s) (city, state) to which you would like to apply.

For positions located in San Francisco, CA: Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

For positions located in Los Angeles County, CA: Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.