Job Description

Closing Date: April 15, 2026

Position #22094382

Position Information

Job Series: Program Operations – Claims Administration

Classification: Workers’ Compensation Coordinator

Class Code: PCA04P

Pay Grade: SGS05

Salary Range: $47,397 – $70,148

The Workers’ Compensation Coordinator is responsible for managing and overseeing workers' compensation claims to ensure employees receive appropriate benefits while safeguarding the agency’s or organization's compliance with pre-determined legal and regulatory requirements. This role involves coordinating claim processes, collaborating with employees, insurance carriers, and medical providers, and then implementing strategies to reduce workplace injuries and mitigate financial risks. The Workers’ Compensation Coordinator plays a key role in supporting employee well-being and ensuring the agency or organization adheres to pre-determined workers' compensation laws and policies.

Primary Responsibilities

Manage and oversee the workers’ compensation claims process, from initial reporting to resolution.
Serve as the primary liaison between employees, insurance providers, medical professionals, and legal teams.
Ensure timely filing and processing of workers’ compensation claims in accordance with legal regulations and agency policies.
Monitor claim statuses and assist employees in navigating their benefits and rehabilitation processes.
Investigate workplace injuries or incidents to identify root causes and propose preventative measures.
Maintain accurate records and documentation related to workers’ compensation claims and related activities.
Collaborate with safety committees to develop programs aimed at reducing workplace injuries.
Stay up-to-date with local, state, and federal workers’ compensation laws to ensure compliance.
Provide guidance and training to managers and employees on workers' compensation policies and procedures.
Prepare reports and analyses on claims data to guide organizational strategies and policy adjustments.

Knowledge and Skills

Strong analytical and organizational skills.
Excellent interpersonal and communication abilities for interacting with employees and a variety of assorted personnel.
Knowledge of workers' compensation laws and regulations.
Attention to detail and the ability to maintain confidential information.
A proactive and empathetic approach to employee support and workplace safety.

Minimum Qualifications

Bachelor’s degree in human resources, business administration, healthcare administration, or a related field.

Certifications such as Certified Workers’ Compensation Professional (CWCP) or similar credentials may be required.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications

N/A
OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Preferred Qualifications

One year experience with insurance claims

Ability to problem solve and multitask

Ability to handle a high volume of transaction s

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

Veteran Preference: A copy of the DD214 must be submitted at the time of application, to be considered for Veteran's Preference.