Job Description

Service Delivery Manager | Operate | Syd/Melb

● Lead strategic Workday AMS engagements and become a trusted partner to leading organisations.
● Join a collaborative Workday practice that values innovation, continuous improvement and client success.
● Accelerate your career through coaching, learning opportunities and access to market-leading Workday programs.

We are seeking a talented Service Delivery Manager to join our growing Operate Workday Application Management Services (AMS) team. This role can be based across Syd/Melb and offers the opportunity to work closely with clients, lead high-performing delivery teams and play a key role in shaping ongoing Workday service outcomes. If you're passionate about operational excellence, stakeholder engagement and delivering exceptional client experiences, we'd love to hear from you.

What will your typical day look like?

In this role, you'll be responsible for the end-to-end delivery of Workday AMS services for one or more clients, ensuring services are delivered effectively, risks are actively managed and service levels are achieved.

You'll spend your time building strong client relationships, leading governance forums, overseeing service performance and coordinating Deloitte's functional and technical teams across local and offshore delivery centres. You'll also support clients through transition and stabilisation activities, drive continuous improvement initiatives and help organisations maximise the value of their Workday investment.

About the team

Deloitte's Workday practice is one of Australia's leading providers of Workday consulting and managed services solutions. Our Operate team works closely with clients across a broad range of industries, helping them maintain, optimise and evolve their Workday environments long after implementation.

You'll join a collaborative network of Workday specialists, delivery leaders and subject matter experts who are passionate about solving complex challenges and delivering outstanding client outcomes.

Enough about us, let's talk about you.

You may have all or some of the following skills / experiences:

● Experience in Workday Application Management Services (AMS), managed services or service delivery management roles
● Experience managing enterprise application support environments, ideally within Workday
● Knowledge of Workday HCM, Finance, Integrations and/or Adaptive Planning environments
● Strong understanding of ITSM processes including incident, problem, change and release management
● Experience leading service governance, performance reporting and client review forums
● Proven ability to build and maintain strong stakeholder relationships
● Experience managing onshore and offshore delivery teams
● Strong communication, presentation and facilitation skills
● Ability to manage risks, escalations and competing priorities in a fast-paced environment
● A proactive mindset with a focus on continuous improvement and service excellence

Why Deloitte?

At Deloitte, we focus our energy on interesting and impactful work. We're always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone's perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.

We value in-person connection with our clients and our colleagues. We offer several ways for you to work flexibly so that you can serve your clients, stay connected with your team, and manage your personal priorities.

We help you live and work well. To support your personal and professional life, we offer a range of benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return-to-work support packages.

Next Steps

Sound like the sort of role for you? Apply now, we'd love to hear from you!

By applying for this job, you'll be assessed against the Deloitte Talent Standards. We've designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.