Job Description

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.

Day in the Life of a Remote Workday Intelligence Analyst

Serve as a subject matter expert (SME) for Workday HCM, Talent, Timekeeping, Benefits, Payroll, Reporting, and Integrations.

Key Responsibilities

• Develop, maintain, and distribute standard and ad hoc reports, dashboards, and workforce analytics.
• Configure, maintain, test, and troubleshoot Workday business processes, security roles, reports, dashboards, and system functionality.
• Partner with People Operations, Finance, Operations, Payroll, Benefits, and IT teams to understand business needs and recommend system solutions.
• Support Workday releases, enhancements, system updates, and continuous improvement initiatives.
• Assist with the management and monitoring of Workday integrations and data interfaces.
• Maintain data integrity and ensure compliance with regulatory, organizational, and security requirements.
• Analyze workforce data and trends to support business decision-making.
• Participate in system implementations, upgrades, testing, and project-related activities.
• Research and recommend process improvements to increase efficiency, accuracy, and user experience.
• Provide end-user support, troubleshooting, and training for Workday functionality.
• Create and maintain system documentation, job aids, and training materials.
• Collaborate with internal and external partners to resolve system issues and support organizational objectives.
• Research, identify, and drive opportunities to streamline and simplify existing processes and practices.
• Communicate with users, key stakeholders and leadership regarding system issues, enhancements, upgrades/releases, etc. as required.

Preferred Education & Experience

• Bachelor's degree (B.A. or B.S.) from an accredited college or university, or equivalent combination of education and experience. Degree in Human Resources, Information Technology, or Business-related field preferred.
• At least two years' experience as a HR systems analyst or holds at least 2 active Workday Pro Certifications in the following areas: HCM, Recruiting, Benefits, Absence/Timekeeping.
• Experience supporting multiple Workday modules, including: HCM, Benefits, Payroll, Timekeeping, Talent, Integrations, and Reporting/Analytics.
• Advanced Excel skills.
• Must be analytical; detail oriented and understands/considers the downstream impact of configuration and business process changes.
• The individual must have problem solving skills and be able to apply creative solutions to potential problems.
• Project management skills.
• Ability to work independently while collaborating effectively within a team environment.
• Must have excellent time management skills in meeting deadlines.
• Exercises considerable judgment and discretion in preparing and handling information of a sensitive nature.

Benefits Package

• Medical, Dental, and Vision Insurance
• PTO
• Variety of 401K options including a match program with no vesture period
• Annual Continuing Education Allowance (in related field)
• Life Insurance
• Short/Long Term Disability
• Paid maternity/paternity leave
• Mental Health Day
• Calm subscription for all employees