Job Description

Posting number: 10212

Department: Office of CIO

Job classification: Corporate IT Application Manager

Posting type: Open

Categories: IT and Computers, Project Management

Summary

The Workday ERP Applications Manager provides strategic, functional, and technical leadership for administering, governing, securing, enhancing, integrating, and supporting the Commission’s Workday environment. The role serves as the primary application owner and coordinates the management of Workday applications supporting Human Capital Management, Payroll, Finance, Procurement, Planning, Learning, and other implemented capabilities.

The incumbent establishes application standards, oversees security and controls, directs integrations and configuration-based enhancements, optimizes business processes and approval workflows, supports reporting and analytics, and manages the Workday application roadmap. The position works closely with business leaders, functional owners, Information Technology, Information Security, Internal Audit, implementation partners, and vendors to maintain a secure, reliable, compliant, scalable, and sustainable Workday environment.

Examples of duties

Application Ownership and Management

• Lead day-to-day administration, operational support, and lifecycle management of the Workday environment.
• Develop and maintain the Workday application roadmap, enhancement priorities, governance standards, and support model.
• Oversee tenant management, system configuration, testing, migration, deployment, production validation, and post-implementation support.
• Coordinate Workday releases, evaluate new features and impacts, and lead feature adoption decisions with functional owners.
• Monitor system availability, performance, reliability, issue resolution, and service quality.
• Maintain configuration, operational, technical, and support documentation.

Security, Controls, and Compliance

• Lead the design, configuration, administration, and governance of Workday security groups, domains, business process security policies, and role assignments.
• Establish and maintain least-privilege access, role-based access controls, segregation-of-duties requirements, and access governance standards.
• Oversee privileged access, service accounts, integration system security, API access, and identity-related controls, including coordination of single sign-on and multifactor authentication capabilities.
• Coordinate access reviews, security assessments, audit support, control testing, remediation, and compliance activities.
• Identify and address security and operational risks affecting sensitive data, integrations, business processes, and application operations.
• Develop and maintain Workday security procedures, control documentation, standards, and governance guidance.

Integrations and Data Exchange

• Oversee the design, development, testing, deployment, monitoring, and support of integrations between Workday and internal or external systems.
• Provide direction for solutions using Workday Studio, Enterprise Interface Builder, Core Connectors, Workday Web Services, and REST or SOAP APIs, as applicable.
• Establish integration standards, documentation requirements, monitoring practices, error-handling procedures, security controls, and support ownership.
• Coordinate with enterprise architects, application teams, data owners, vendors, and functional stakeholders to support accurate and secure end-to-end data exchange.
• Lead troubleshooting, root-cause analysis, corrective action, and continuous improvement for integration issues.

Configuration, Extensions, and Enhancements

• Oversee Workday configuration, Workday Extend solutions, and other approved application extensions or enhancement technologies.
• Evaluate requests for new functionality, custom applications, reports, integrations, and configuration changes based on business value, risk, supportability, security, and alignment with the application roadmap.
• Favor Workday-delivered functionality and configuration-based solutions before approving custom extensions.
• Ensure extensions and enhancements follow established architecture, development, testing, change-management, security, documentation, and release standards.
• Govern technical design quality and maintain an inventory of approved configurations, extensions, and related dependencies.

Business Process and Workflow Optimization

• Lead the design, configuration, review, and optimization of Workday business processes, approvals, notifications, validations, and workflow routing.
• Partner with functional owners to identify opportunities to streamline operations, strengthen controls, automate manual activities, and improve the user experience.
• Assess cross-functional impacts before implementing workflow or business process changes.
• Ensure changes are tested, documented, approved, communicated, and supported through established governance and change-control processes.

Reporting, Analytics, and Data Quality

• Provide governance and oversight for Workday reports, dashboards, calculated fields, analytics, and reporting security.
• Partner with business and functional leaders to define reporting requirements, performance indicators, and decision-support needs.
• Promote accuracy, consistency, appropriate access, and integrity of Workday data and reports.
• Coordinate resolution of data-quality issues and maintain standards for report development, validation, documentation, and ownership.

Governance, Demand, and Change Management

• Establish a transparent intake, assessment, prioritization, approval, and delivery process for incidents, service requests, enhancements, integrations, and projects.
• Facilitate governance decisions involving business priorities, technical feasibility, security, compliance, resources, dependencies, and operational impact.
• Maintain an enhancement backlog and communicate priorities, status, risks, decisions, and release plans to stakeholders.
• Ensure appropriate user acceptance testing, change approval, training, communications, deployment readiness, and post-production validation.

Vendor, Project, and Financial Management

• Manage relationships with Workday, implementation partners, service providers, and other third-party vendors.
• Lead or support Workday upgrades, enhancements, new module implementations, remediation activities, and continuous-improvement initiatives.
• Develop and manage project plans, schedules, resource needs, risks, issues, dependencies, budgets, and vendor deliverables.
• Monitor vendor performance and ensure contracted services meet organizational, security, quality, and operational requirements.

Leadership and Stakeholder Support

• Lead, supervise, or provide technical direction to Workday analysts, administrators, developers, integration specialists, security resources, consultants, and support personnel.
• Establish priorities, service expectations, work standards, knowledge-transfer requirements, and professional development objectives.
• Provide guidance and training to functional owners, support teams, and users regarding Workday capabilities, controls, and operational practices.
• Communicate effectively with technical and nontechnical stakeholders, resolve conflicts, and escalate significant risks or decisions through the appropriate governance structure.
• Promote shared accountability among Information Technology, functional owners, vendors, and implementation partners for application quality and successful outcomes.

Qualifications

1. Bachelor’s Degree in Computer Science, Information Management Systems, or any related field.
2. Six (6) years of progressively responsible information technology experience that includes applications experience.
3. An equivalent combination of education and experience may be substituted, which together total ten (10) years.

Supplemental information

Classification Specification:

May be subject to medical, drug, and alcohol testing.

Preferred Qualifications

Education

• Bachelor’s degree in information systems, Computer Science, Business Administration, Human Resources Information Systems, Finance, Accounting, or a related field.

Experience

• Seven years of progressively responsible experience supporting ERP or enterprise business applications, including significant experience administering or supporting Workday.
• Experience leading Workday application operations, implementations, upgrades, releases, enhancements, or module deployments.
• Experience with Workday security, integrations, business process configuration, reporting, testing, change control, and production support.
• Experience coordinating cross-functional teams, vendors, technical resources, functional owners, and business stakeholders.
• Supervisory, team-lead, project-management, or comparable leadership experience.

Required Knowledge and Skills

• Knowledge of Workday Environment Administration, Governance, Tenant Management, Release Management, and application support practices.
• Knowledge of Workday security architecture, security groups, domains, business process security, integration security, role-based access, and segregation of duties.
• Knowledge of Workday integration methods and tools, which may include Workday Studio, Enterprise Interface Builder, Core Connectors, Workday Web Services, and REST or SOAP APIs.
• Knowledge of Workday business processes, workflow configuration, reporting, calculated fields, dashboards, data quality, and change management.
• Knowledge of Workday Extend or comparable extension capabilities.
• Ability to translate business requirements into secure, supportable, and sustainable solutions.
• Ability to manage competing priorities, lead complex initiatives, analyze risks, resolve problems, and communicate recommendations to executive, functional, and technical audiences.
• Strong leadership, collaboration, vendor management, documentation, analytical, and customer service skills.
• Workday Pro or comparable Workday training or credentials in Security, HCM, Financials, Integrations, Reporting, Application Administration, or Workday Extend.
• Experience supporting Workday in a public sector, governmental, regulated, or large enterprise environment.
• Knowledge of audit controls, privacy, cybersecurity, operational risk, access governance, and compliance frameworks.
• Experience establishing a post-implementation Workday support model or Center of Excellence.

Performance Expectations

• Maintain a secure, stable, reliable, and well-governed Workday environment.
• Deliver approved enhancements, integrations, workflow improvements, and releases in a controlled and timely manner.
• Maintain audit readiness, effective access controls, documented configurations, and appropriate segregation of duties.
• Improve business processes and reduce unnecessary manual work through sustainable configuration and automation.
• Promote accurate reporting, data integrity, user adoption, stakeholder satisfaction, and effective knowledge transfer.
• Maintain a sustainable operating model with clear ownership, support procedures, escalation paths, and vendor accountability.