Job Description

DESCRIPTION OF POSITION:

The Workday and Interface Integration Analyst serves as Lake Charles Memorial Health System's primary technical resource for the development, implementation, monitoring, and support of Workday integrations and interfaces between enterprise, clinical, financial, and third-party systems. The position partners with internal departments, Workday, application vendors, and external organizations to ensure integrations and interfaces are reliable, secure, accurate, and support the operational and data exchange needs of the organization.

RESPONSIBILITIES AND DUTIES

• Design, develop, test, deploy, monitor, and support Workday integrations using EIB, Core Connectors, Workday Studio, Workday Orchestrate, Workday Web Services, REST APIs, and secure file-transfer technologies.
• Develop, configure, test, monitor, and support healthcare interfaces using Corepoint or other interface engine technologies.
• Support HL7, API, web-service, file-based, and other system-to-system interfaces between clinical, financial, administrative, and third-party applications.
• Partner with Workday, vendors, Information Technology, Human Resources, Payroll, Finance, clinical and operational departments, and business owners to define integration and interface requirements, technical specifications, data mappings, connectivity, and schedules.
• Develop and maintain hospital-owned integrations, interfaces, data extracts, transformations, reports, dashboards, and general ledger interfaces.
• Monitor production interfaces and integration processes; investigate errors, failed messages, processing delays, connectivity issues, and data exceptions.
• Troubleshoot integration and interface issues involving HL7 messages, data mapping, transformations, routing, authentication, connectivity, transport, performance, and data quality.
• Coordinate interface implementations and changes with application teams and vendors, including interface specifications, connectivity, mapping, routing, testing, validation, and production deployment.
• Analyze business and system workflows to identify opportunities for automation, standardization, interoperability, and improved data integrity.
• Evaluate and test integration and interface impacts resulting from Workday releases, configuration changes, application upgrades, infrastructure changes, and connected-system upgrades.
• Develop and execute unit, system, regression, user acceptance, vendor validation, and end-to-end integration and interface testing.
• Support Workday and application implementation activities, including planning, data conversion, payroll and general ledger reconciliation, interface development, cutover, go-live, stabilization, and future system deployments.
• Assist with troubleshooting application and interface outages, coordinating with application, infrastructure, network, security, database, and vendor resources as needed.
• Maintain technical specifications, interface inventories, data maps, process flows, support procedures, test evidence, and knowledge documentation, and provide knowledge transfer to operational and technical teams.
• Manage assigned incidents, service requests, problems, changes, and project tasks within established service expectations, including production and after-hours support during interface outages, critical system processing, payroll, implementations, upgrades, and go-live periods.
• Follow established change-management procedures for interface and integration changes, including testing, approval, implementation, validation, documentation, and rollback planning.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to translate complex business and technical requirements into integration and interface solutions.
• Ability to analyze interface messages, logs, transactions, and system errors to identify mapping, data, connectivity, application, and workflow issues.
• Ability to communicate technical concepts clearly to technical and nontechnical audiences.
• Excellent written and verbal communication and documentation skills, with a service-oriented approach toward hospital departments and vendors.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• High attention to detail and commitment to data accuracy, security, and confidentiality.
• Ability to work independently and collaboratively across technical, operational, and business teams.

TECHNICAL COMPETENCIES

• Development and support of Workday integrations using Enterprise Interface Builder (EIB), Core Connectors, Cloud Connect, Workday Studio, Workday Orchestrate, Workday Web Services, REST APIs, and Workday Report Writer.
• Development, configuration, monitoring, and troubleshooting of healthcare interfaces using Corepoint or comparable interface engine technologies.
• Working knowledge of healthcare interoperability and HL7 messaging concepts, including message mapping, routing, transformation, validation, and troubleshooting.
• Development and support of file-based, API-based, web-service, and message-based integrations, including secure transport, encryption, authentication, and error handling.
• Working knowledge of XML, XSLT, JSON, REST, SOAP, SQL, SFTP, PGP, APIs, web services, and related integration technologies.
• Working knowledge of payroll and general ledger integration concepts, including pay components, pay groups, time and attendance inputs, payroll journals, and reconciliation.
• Working knowledge of identity and access management, least-privilege access, credential security, and protection of sensitive employee, payroll, financial, and healthcare information.
• Ability to troubleshoot interfaces across application, interface engine, network/connectivity, database, and vendor environments

EDUCATION AND EXPERIENCE

Required:

• Associate degree in Information Systems, Computer Science, Business Information Systems, Healthcare Information Technology, or a related field.
• Three or more years of experience supporting enterprise applications, system interfaces, or application integrations.
• Experience supporting application interfaces, system integrations, interfaces, or electronic data exchange.
• Experience with web services, APIs, XML, JSON, REST, SFTP, SQL, or related integration technologies.

Preferred:

• Bachelor's degree in Information Systems, Computer Science, Business Information Systems, Healthcare Information Technology, or a related field.
• Two or more years of Workday integration experience, including experience with EIB, Core Connectors, Workday Studio, or Workday Orchestrate.
• Experience developing, supporting, or troubleshooting HL7 healthcare interfaces.
• Experience with Corepoint or other healthcare interface engine software.
• Experience with HRIS, ERP, payroll, finance, or healthcare information systems.
• Experience with Paragon, ANSOS, ATA, or other clinical, financial, or operational healthcare systems.
• Experience with XML, XSLT, JSON, REST, SOAP, SFTP, PGP encryption, SQL, databases, APIs, and web services.
• Workday Pro Integrations accreditation preferred, or attained within the first year with the hospital's support.
• Workday Pro HCM Core or Workday Pro Payroll is a plus.

Physical Demands and Work Environment

The employee must be able to sit, stand, walk, bend, reach, speak, hear, and operate computer equipment. The employee must be able to communicate effectively with employees, vendors, and leadership. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.