Swan Global

Work Order Manager

Swan Global  •  Doha, QA (Onsite)  •  2 months ago
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Job Description


Job Title:

Work Order Manager


Job Purpose


To oversee the complete work order lifecycle for the Dukhan Highway O&M project, ensuring timely execution of maintenance tasks, compliance with Ashghal KPIs, and optimal resource allocation in remote desert conditions. This role acts as a critical link between planning teams, field crews, and subcontractors to minimize road downtime and prevent contractual penalties.


Key Responsibilities


1. Work Order Planning & Scheduling


  • Receive and prioritize work orders for routine maintenance, emergency repairs, and inspections.


  • Allocate tasks to in-house crews or subcontractors based on urgency, resource availability, and permit requirements.


  • Collaborate with the Planning Engineer to align daily activities with long-term maintenance programs.


2. Field Execution & Compliance


  • Ensure 100% work order closure within Ashghal’s SLA timeframes (e.g., 24 hours for critical repairs).


  • Verify work quality in coordination with the QA/QC team, ensuring compliance with QCS 2014 standards.


  • Monitor HSE compliance, including permits for hot works near oil/gas zones.


3. Digital Systems & Reporting


  • Maintain the CMMS (Computerized Maintenance Management System) for:


    • Real-time work order tracking (e.g., SAP, Maximo).


    • Historical analysis of asset failures (pavement, drainage).


  • Generate daily and weekly performance reports for QBC/Ashghal covering backlog, productivity, and completion rates.


4. Stakeholder Coordination


  • Coordinate with the Traffic Operations Manager for lane closures and diversions.


  • Escalate issues such as material shortages to the Project Controls Manager.


  • Liaise with QatarEnergy for work near access roads and oilfield areas.


Requirements


Education


  • Bachelor’s degree in Civil Engineering, Diploma (2 years) in Construction Management, or a related field from a
    WHED-recognized

    institution.


  • MMUP/UPDA Certification (Grade C or above for engineers).


Experience


  • Minimum 10 years in work order or maintenance management, including at least 5 years in road/highway O&M.


  • Oil and gas EPC or construction project experience preferred.


  • International exposure outside MENA, preferably in desert/remote environments.


Technical Skills


  • Advanced CMMS proficiency (e.g., Oracle Unifier, Ashghal’s systems).


  • Knowledge of FIDIC contracts and performance-based O&M standards.


Soft Skills


  • Fluency in English (Arabic proficiency advantageous).


  • Strong crisis response skills for emergency work orders (e.g., landslide repairs).


Benefits


Family visas

(spouse + 2 children)

are provided, Schooling allowances are not included unless specified in the offer.

Standard schedule is 6 days/week

(Sunday–Friday), 8 hours/day (48h/week)

. During peak maintenance or emergencies, overtime applies per Qatar Labor Law (max 60h/week).

FAT

by Client.
Swan Global

About Swan Global

SwanGlobal values relationships. We understand that humans organising themselves for goals larger than themselves is at the heart of the progress of civilization. For this end, we are here to facilitate organisations and individuals coming together.

We do this by taking out the mundane admin-intensive work that comes with human-resource management. This allows our clients to focus on strategic initiatives, and let’s our candidates focus on honing their skills.

Servicing global clients in the world's largest sectors. Headquartered out of the prime district of Doha, we are one of Qatar’s fastest growing staffing & recruitment companies. Since 2014, we have equipped over 240 companies with over a 250,000 staff, clocking over 24 million person-hours of work. The SwanGlobal team ensures staff onboarding of suitable candidates within 04-06 weeks.

We have a large roster of blue, grey and white collared workers specialised work, ranging from engineering-led heavy industries to soft skills interaction-based verticals across the country.

We are proud to say that almost every construction company in Qatar has Swan staff building their business. As we grow roots in a wider business ecosystem we have staffers, on our payroll, in Oil & Gas, Retail, Hospitality, Event Staffing and many more.

The Swan Global team ensures staff onboarding of suitable candidates within 04-06 weeks.

We have a large roster of blue, grey and white collared workers specialised work, ranging from engineering-led heavy industries to soft skills interaction-based verticals across the country.

#staffingagency #manpower #recruitmentagency #HR #Outsourcing #Recruitment #Qatarjobs

Industry
HR & Recruiting
Company Size
51-200 employees
Headquarters
Doha, QA
Year Founded
2014
Website
swan.qa
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