The Bicester Collection

Work Experience - Hospitality

The Bicester Collection  •  Ingolstadt, DE (Onsite)  •  2 months ago
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Job Description

Work Experience Hospitality (Praktikum/Werkstudent) (m/f/d)

Ingolstadt Village

Main responsibilities:

  • Provide support to the Apartment Manager and Hospitality Team in project management
  • Provide excellence in guest hospitality and experience including welcome, in-village and departure
  • Interpret trends to facilitate planning a promotional calendar for all seasonal services and guest welcome and departure
  • To put Village forward in service awards and enter into competitions
  • Support the overseeing of the operation and planning of the Village promoters
  • Support the Concierge in ensuring that the Concierge Services is fully compliant with all legal Trading Standards, Health & Safety legislation and security standards
  • Contribute in shaping and establishing critical Hospitality / Service measures, ensuring that the team understands these standards and the part they play in delivering on these
  • Work closely with the Retail and Marketing/tourism team to effectively plan for all key trading events and peak periods, including all key tourism and retail calendar events, such as Easter & Christmas, Chinese New Year and Eid etc

Role Requirements:

  • Strong hospitality/customer care skills
  • Commercial acumen and the ability to deliver with sound analytical insights
  • Bachelor’s degree in Tourism or Hospitality is preferred but not required
  • Able to work individually or as part of a team
  • Flexibility in terms of working hours & pattern (including weekends and Bank Holidays
  • Intuitively understands the importance of excellence of customer experience/hospitality
  • Easily collaborates across multi-functional teams, internally and externally
  • Very good English and German - other European languages advantageous
  • Computer literate and fully competent in preparing regular reporting
The Bicester Collection

About The Bicester Collection

The Bicester Collection is a story of how we transformed ourselves from a real estate company into one of the world's most inventive retailers, creating experiences that delight almost 40 million guests every year. Each of the 11 Villages in the Collection was created with its own narrative reflected in its design and architecture, making them a Collection of unique destinations, located in Europe and China's most important luxury and fashion markets.

Bicester Village ∙ La Roca Village ∙ Las Rozas Village ∙ La Vallee Village ∙ Maasmechelen Village ∙ Fidenza Village ∙ Wertheim Village ∙ Ingolstadt Village ∙ Kildare Village ∙ Shanghai Village ∙ Suzhou Village

Each Village is home to a distinctive curation of international fashion and lifestyle brands, together with celebrated designers unique to the respective regions. Our guests come from all over the world. They seek out originality, unparalleled levels of service, an emotional connection and most importantly, fun.

Its a story of entrepreneurial spirit. We never stand still. That's why and how we achieve DOUBLE DIGIT GROWTH year on year. Our 'secret sauce'? Four different perspectives working together to deliver the magic; real estate, retail, hospitality and curation of experience. When we combine the sense of place, the product, the guest services and the emotional connections, we deliver our brand promise: To offer something extraordinary every day to our guests, our brand partners and our colleagues.

Its a story of a family. Ours is made up of 1,200 colleagues of over 45 nationalities with diverse backgrounds, ages, experience and leadership styles. Our infectious enthusiasm and the fact that every colleague is an entrepreneur at heart is in our DNA and forms the foundation of our culture, which values invention, innovation and risk taking.

Its a story of extraordinary people doing extraordinary things.

Industry
Fashion & Apparel
Company Size
1,001-5,000 employees
Headquarters
Bicester , GB
Year Founded
Unknown
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