Job Description

Workers' Compensation Claims Assistant

Support Claims. Deliver Service. Make an Impact.

Great West Casualty Company is seeking a detail-oriented and organized Workers' Compensation Claims Assistant to provide administrative support to our Workers' Compensation Claims team. In this role, you will be a critical partner to Claims Adjusters, helping ensure claim files are accurate, organized, and processed efficiently while delivering outstanding service to internal and external customers.

This is an excellent opportunity for someone who enjoys working in a fast-paced environment, has strong administrative and communication skills, and takes pride in accuracy and attention to detail.

What You'll Do

As a Workers' Compensation Claims Assistant, you will provide administrative and operational support throughout the life of a claim. Responsibilities may include:

• Supporting Workers' Compensation Adjusters with day-to-day claim administration.
• Preparing, reviewing, and processing claim-related correspondence and documentation.
• Maintaining accurate and well-organized claim files.
• Entering and updating claim information in various systems with a high degree of accuracy.
• Managing incoming and outgoing mail, reports, and claim-related records.
• Monitoring claim activities and assisting with follow-up items to help ensure timely claim handling.
• Assisting with document requests, state filings, and other administrative duties.
• Maintaining confidentiality and handling sensitive information with professionalism and discretion.
• Providing exceptional customer service to both internal and external customers.

What Makes You Successful

• Exceptional attention to detail and commitment to quality.
• Strong written communication skills with the ability to prepare professional correspondence and documentation.
• Excellent organization and time-management abilities.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Strong customer service mindset and professional telephone etiquette.
• Ability to work independently while also supporting a collaborative team.
• Comfortable working with technology and learning new systems.

Preferred Qualifications

• High school diploma or equivalent required; associate's degree preferred.
• Administrative, clerical, insurance, claims, legal, healthcare, or related office experience preferred.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Experience working with confidential information and maintaining accurate records.

Who We Are

At Great West, an Old Republic Company, we are dedicated to serving the people and businesses that keep America moving. As one of the nation's leading providers of insurance solutions for the trucking industry, we partner with drivers, fleets, agents, and customers to deliver exceptional service, innovative solutions, and trusted expertise. Our success is built on the strength of our employees—more than 1,200 professionals working across the country who are committed to integrity, collaboration, and making a difference every day.

We believe that great people build great companies. That's why we foster a culture where employees are valued, supported, and empowered to grow both personally and professionally. Whether you're helping customers, supporting business operations, or supporting your teams, your contributions matter. If you're looking for a career with a stable, respected organization that prioritizes customer service, teamwork, continuous learning, and employee well-being, we invite you to join Great West as we help keep the nation's economy moving forward—one mile at a time.

To learn more about Great West and our office locations, please visit www.orgreatwest.com

Great West is an Equal Opportunity Employer.