Job Description

• Permanent part-time (multiple opportunities)
• Convenient Brisbane City, QLD location with easy access to public transport.
• Start date: 23 March 2026

About Womensline

Womensline is a 24/7/365 free crisis helpline for women and children across Queensland experiencing domestic and family violence. We operate from an intersectional feminist framework, acknowledging that domestic and family violence is gender-based violence, predominantly perpetrated by men against women and children. We provide immediate individualised support and options to help victim-survivors feel safe again, whether they want to stay in the home, are thinking about leaving or have already left.

Your New Role

Counsellor Support Workers are integral members of the Womensline team as they contribute to the delivery of domestic and family violence support to Queensland women by answering calls with compassion and immediately facilitating practical needs allocated. Counsellor Support Workers assist Crisis Intervention Counsellors and the broader team by triaging calls, acting on client-related tasks such as arranging emergency accommodation and travel and assisting with referral pathway procedures. Counsellor Support Workers also contribute to the safety of service users through the quality, timeliness, and accuracy of work (e.g., concise database entries and prompt action to allocated tasks).

Availability to work: To be considered for the position, you must be available to work across a 24/7 roster.

Position requirements

(It is a genuine requirement for this role to be filled by a woman, as permitted under sections 25, 104, and 105 of the Anti-Discrimination Act 1991)

• Tertiary qualification (or working towards completion) in relevant areas such as social work, behavioural science, human services OR completed Diploma in Community Services or similar.
• Professional experience within the social and community services sector.
• Strong administration skills i.e., confident computer and telephone multitasking skills. You must be able to efficiently type case notes during calls and maintain database accuracy (Please note that Womensline is a high call volume/ service demand environment - computer literacy and moderate to quick typing skills is essential).
• Strong knowledge and understanding of the effects, causes and dynamics of domestic, family and sexual violence, and how DFSV relates to gender-based violence.
• Experience providing supportive and culturally safe spaces for diverse communities - i.e., First Nations peoples, culturally and linguistically diverse backgrounds, identify with a diagnosed disability and LGBTQI+.
• Excellent communication and problem-solving skills, with the ability to handle high-stress situations calmly and effectively.
• Proven experience working with and maintaining positive relationships with stakeholders, including both sector and non-sector partners.
• Right to work in Australia (unrestricted).
• Hold a valid (P) BlueCard (or willingness to obtain).
• Valid ID

**Please note that this position requires full-time availability Mon - Friday, 9am - 5pm for the first week of classroom training and, flexibility for an additional 2 weeks of buddy and shadow shifts.**

Remuneration

• SCHADS Award Level 3 - 4 (Award level and pay point is dependent on qualifications and level of relevant experience)
• Shift loading, where applicable.
• Salary, meal and entertainment, and novated car lease packaging available (not-for-profit salary packaging).

Benefits

• Easy access to exclusive shopping perks and discounts via Employment Hero.
• Annual pay point reviews.
• Receive best-practice clinical supervision, supportive 1:1 catch-ups with your dedicated Team Leader, call coaching and on-shift support.
• Career progression opportunities and professional development resources.
• Access free professional and confidential mental health and wellbeing support for personal and work-related matters through EAP Brisbane.
• Inclusive team environment.
• Regular staff wellness activities.

For more information, please email recruitment@dvconnect.org

All offers of employment are subject to satisfactory background checks, including a National Crime Check, Working with Children Check, 2-3 reference checks, proof of eligibility to work in Australia.

DVConnect is an equal opportunity employer. We acknowledge the Aboriginal and Torres Strait Islander people as the traditional custodians of the land in which we live and work and, therefore, support their right of self-determination. We are committed to creating an inclusive environment where employee diversity, such as gender, age, culture, disability (physical or mental health), religion, sexual orientation, etc., is recognised.