Job Description

Title: Navigator, Women Rising

Department: Prevention & Intervention

Reports To: Coordinator, Women Rising

Location: 166 Port Richmond, Staten Island, NY 10302

Position Status: Full Time

FLSA Status: Non-Exempt

Pay & Benefits: The pay range for this role is generally $41,600 - $46,600 commensurate with relevant experience and qualifications and in alignment with internal equity. Additionally, we offer an excellent benefits package that includes generous paid time off (4 weeks of vacation plus paid holidays, personal, and sick time), medical, dental, vision, supplemental benefits including employer provided basic life insurance and employee assistance programs, tuition reimbursement and fitness reimbursement after 1 year of employment, a retirement plan that includes employer matching, and more!

Community Health Action of Staten Island (CHASI) drives dramatic improvements in the health of New Yorkers by feeding people who are hungry, healing families broken apart by violence, and bridging the gaps between people and the compassionate health care they deserve. CHASI serves the most vulnerable individuals, families, and communities with critical services and programs. CHASI provides outreach, education, prevention, and direct support services for populations most affected by health disparities – the poor and working poor, low income people with chronic illnesses, persons with criminal justice involvement, substance users, domestic violence survivors, people of color, and the LGBTQ community.

CHASI’s Prevention Department focuses on seeking out and coordinating outreach, education and referrals for priority populations to address a broad range of needs to improve overall health and wellbeing and decrease acquisition of HIV/HCV and STIs through comprehensive effective strategies. At the core of the service delivery model, Navigators play a critical role in these efforts by aiming to address the barriers clients face in accessing the services they want and need. Navigators will provide case management and referrals services for clients in the target populations in order to provide comprehensive HIV prevention services.

This is a full time (40 hours per week) position requires a flexible schedule such that some of the job tasks occasionally, with notice, will be conducted during evening hours and on weekends.

DUTIES & RESPONSIBILITIES:

• Ability to navigate all referrals from CHASI Testers, program Coordinator, and other staff of priority population clients.
• Conduct intakes, screenings, and linkage & navigation documentation needed to identify the full complement of needs for enrolled persons from priority populations.
• Educate and counsel persons on a variety of prevention education, strategies, and materials according to client presentation and needs.
• Develop, coordinate, and integrate service plans in collaboration with clients.
• Assist clients with appointment scheduling and provider follow ups; plan logistics, provide reminders, assist with transportation, and accompany clients to appointments as needed
• Perform and maintain effective case management for a caseload of clients, as assigned, from intake to discharge.
• Track and monitor client progress and maintain detailed, accurate, and timely notes.
• Be familiar with internal and external services in order to provide appropriate referrals to clients; build relationships and work collaboratively with partner providers.
• Provide clients with linkage, coordination, and referrals to and follow-up with appropriate ongoing providers, including to PrEP, emergency PEP, iART/HIV care, HCV/STI diagnosis and treatment; ensure referrals are successful.
• Work with clients to ensure connection and compliance with appointments and their agreed upon action plan and address barriers
• Collect and submit data to CHASI’s Data Unit accurate data on persons contacted and engaged in services. Maintain updated and accurate records on the services and activities provided. Participate in documentation quality assurance and reconciliation tasks.
• Keep up to date on a weekly basis with the program client list and deliverable tracker
• Participate in training, professional development activities, and meetings, as assigned
• Perform all functions in alignment with CHASI’s Mission, Vision, and Core Values
• Performs other duties as assigned and participates in special projects, as required

QUALIFICATIONS:

• At least 2 years of experience providing case management or health education with individuals at high risk of contracting HIV/AIDS, have a history of mental illness or substance use, immigrant, LGBTQ+, or other relevant populations required
• High School diploma or equivalent required; some college preferred
• Bilingual (English/Spanish) required
• Must have basic knowledge regarding HIV, HCV, STI, PEP/PrEP and Harm Reduction methods.
• Preferred experience in PrEP AP, Gilead, and applying for copay cards.
• Excellent MS Office (Outlook, Word, Excel, PowerPoint) and computer navigation skills.
• Ability to work independently and also be a team player with an ability to work with diverse teams with shared responsibility and accountability; ability to contribute to a positive, productive, open, and supportive environment that motivates others to perform at their best.
• Must possess the ability to interact with all levels of external and internal partners with a high level of professionalism and tact in representing CHASI.
• Strong verbal and written communication skills, including capability to listen and follow instructions; able to give, provide direction and follow up on tasks; high attention to detail and accuracy. Be highly organized and able to multitask.

Requirements

QUALIFICATIONS:

• At least 2 years of experience providing case management or health education with individuals at high risk of contracting HIV/AIDS, have a history of mental illness or substance use, immigrant, LGBTQ+, or other relevant populations required
• High School diploma or equivalent required; some college preferred
• Bilingual (English/Spanish) required
• Must have basic knowledge regarding HIV, HCV, STI, PEP/PrEP and Harm Reduction methods.
• Preferred experience in PrEP AP, Gilead, and applying for copay cards.
• Excellent MS Office (Outlook, Word, Excel, PowerPoint) and computer navigation skills.
• Ability to work independently and also be a team player with an ability to work with diverse teams with shared responsibility and accountability; ability to contribute to a positive, productive, open, and supportive environment that motivates others to perform at their best.
• Must possess the ability to interact with all levels of external and internal partners with a high level of professionalism and tact in representing CHASI.
• Strong verbal and written communication skills, including capability to listen and follow instructions; able to give, provide direction and follow up on tasks; high attention to detail and accuracy. Be highly organized and able to multitask.

CHASI is an equal opportunity employer and is committed to hiring and supporting a diverse staff. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, disability or marital status.