Job Description

About Ngwala

Ngwala Willumbong is a leading provider of culturally safe and effective support services for Aboriginal and Torres Strait Islander people. We are committed to supporting individuals affected by alcohol and other drug misuse, providing them with pathways to recovery through holistic and culturally appropriate rehabilitation programs.

Employing Aboriginal and Torres Strait Islander People at Ngwala is essential to maintaining culturally aligned services. We STRONGLY encourage Aboriginal Torres Strait Islander people to apply for this role and others as they become available.

About the Role

We are seeking compassionate and dedicated Female Residential Rehabilitation Support Workers to join our team. In this role, you will work closely with clients affected by alcohol and drug misuse, providing essential support as they navigate their recovery journey. You will play a key role in creating a safe, supportive, and culturally respectful environment, while also assisting with a variety of program activities that empower clients to overcome substance misuse.

Available Shifts

• Weekdays: Monday to Friday, 2pm to 10pm, 38 hours per week (Full time)
• Weekends: Saturday and Sunday, 7am to 7pm, (Permanent Part-time)
• Casuals (as needed basis)

Note: These are set shifts according to our roster and are not negotiable.

Key Responsibilities

• Provide day-to-day care and support to clients in a residential setting.
• Assist with culturally appropriate program activities that promote recovery and overall well-being.
• Facilitate client inductions, document progress, and maintain accurate records.
• Transport clients to appointments, supervise medication administration, and conduct drug and alcohol screenings.
• Encourage the development of life skills, social engagement, and personal hygiene.
• Foster a safe, supportive space that respects and celebrates cultural identity.
• Actively engage clients in meaningful activities and healthy lifestyle choices.
• Collaborate with a multidisciplinary team to support recovery goals.

Skills & Experience

• Knowledge and understanding of Aboriginal history and culture, with a commitment to the Aboriginal community.
• Computer skills, with experience in Microsoft Office Suite, including Word, Excel, Teams and Outlook.
• Demonstrated understanding of AOD issues and their impacts on the Aboriginal community.
• Lived experience is beneficial.
• Patience, compassion, and a genuine commitment to supporting individuals on their recovery journey.
• Ability to remain calm in a conflict and effectively de-escalate situations.
• Good organisation and time management skills.
• Ability to work independently within defined guidelines and collaborate as a team member.
• Strong interpersonal communication and self management skills.

Mandatory Requirements

• Certificate IV or higher in Alcohol and Other Drugs (AOD) - must have or be willing to enrol and complete expediently after commencement, supported by Ngwala
• Current Victorian driver's licence
• National Police Certificate (not older than 3 months)
• Victorian Employment Working with Children Check
• Must be confident driving large vehicle (Van)
• Mandatory requirements will be verified

What We Offer

• SCHADS Social & Community Level 2
• NFP Salary Packaging Benefits up to $15,900
• An opportunity to make a real difference in the lives of Aboriginal and Torres Strait Islander people.
• A supportive and culturally inclusive work environment.
• Ongoing professional development and training.

How to Apply

If you are passionate about supporting individuals on their recovery journey and promoting cultural safety, we would love to hear from you. Please provide the following:

• A cover letter outlining why you would be a great fit for this role
• A resume which outlines your educational and employment background

For further information, please contact recruitment@ngwala.org.au

*Shortlisted candidates will be required to submit pre-employment checks including a Police Check (no older than 3 months), Victorian Employment Working with Children Check, Health Declaration and/or a medical check as well as right to work in Australia Check.