Job Description

The Locker Room Receptionist serves as the primary point of contact for members and guests entering the Women's Locker Room. This role is responsible for creating a welcoming and professional environment while providing exceptional service, administrative support, and operational assistance. The Receptionist manages locker assignments, member inquiries, appointment scheduling, retail transactions, and communication between departments while ensuring a seamless and elevated member experience.

Successful candidates demonstrate strong hospitality skills, professionalism, organization, attention to detail, and a commitment to East Bank Club's standards of excellence.

Pay Rate: $20.00 per hour. This position is considered entry level.

Part-time Schedule:

Sunday: 6:45am-2:00pm

Monday: 3:00-11:00pm

Tuesday: off

Wednesday: off

Thursday: off

Friday: off

Saturday: off

KEY RESPONSIBILITIES

Member Service & Hospitality

• Greet members and guests warmly and professionally upon arrival
• Deliver exceptional customer service through prompt, courteous, and personalized interactions
• Anticipate member needs and provide accurate information regarding Club services, amenities, programs, and policies
• Build positive relationships with members through consistent engagement and excellent service
• Handle member concerns, requests, and inquiries professionally, escalating issues when appropriate
• Maintain confidentiality and discretion regarding member information at all times
• Professionally enforce locker room policies, procedures, and Club guidelines

Reception & Administrative Operations

• Answer and direct incoming phone calls, emails, and member inquiries
• Schedule and manage appointments, reservations, and service requests as required
• Maintain accurate records of locker assignments, rentals, relocations, cancellations, and waitlists
• Process member transactions, including locker rentals, retail purchases, and service-related payments
• Assist with billing inquiries and communicate discrepancies to management
• Support the Manager with clerical and administrative tasks, including correspondence with members and EBC staff

Locker & Member Account Management

• Coordinate locker assignments, transfers, cancellations, and inventory tracking
• Maintain accurate locker records and member account information
• Assist members with locker-related questions and concerns
• Monitor locker availability and communicate utilization trends to management
• Support lost-and-found procedures and documentation
• Help coordinate member amenity requests and special accommodations

Operational Support

• Maintain a clean, organized, and professional reception area
• Monitor inventory levels of office and member-use supplies and communicate replenishment needs
• Conduct periodic walk-throughs of the locker room to identify service concerns, cleanliness issues, or maintenance needs
• Collaborate with attendants, spa staff, housekeeping, engineering, and other departments to support daily operations
• Assist with departmental communications, promotions, and special events
• Support training efforts and serve as a resource for team members when needed

Professional Standards & Accountability

• Maintain a polished and professional appearance in accordance with East Bank Club standards
• Wear the required uniform and name tag while on duty
• Demonstrate reliability, accountability, and professionalism in all interactions
• Maintain strong attendance and punctuality
• Follow all East Bank Club policies, procedures, and Employee Handbook guidelines
• Perform additional duties and special projects as assigned by the Manager, Director, or Club Leadership

Requirements

• Ability to stand and move throughout the workday.
• Frequent use of computers, telephones, and office equipment.
• Ability to lift and carry up to 25 pounds.
• Ability to perform occasional reaching, bending, kneeling, and light physical tasks.
• Ability to work a flexible schedule including mornings, evenings, weekends, and holidays.

Qualifications

• Minimum one (1) year of experience in customer service, hospitality, front desk, spa, salon, private club, fitness club, or related environment preferred.
• Exceptional customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Excellent organizational, multitasking, and time-management abilities.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and point-of-sale systems preferred.
• Ability to remain professional, calm, and solution-oriented in a fast-paced environment.
• Strong attention to detail and commitment to creating a best-in-class member experience.
• Ability to work independently while contributing positively within a team environment.

Benefits

Time Off & Retirement

• Paid Time Off
• 401(k) with company match up to 3%
• Value Sharing (Profit sharing)
• Holiday Bonus
• Paid Parental Leave

Health & Wellness:

• Comprehensive health, vision, and dental insurance
• HSA and FSA enrollment options
• Short- & Long-Term Disability options
• Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage
• Long-Term Care options: Coverage up to 50% of annual income
• Accident and Critical Illness Insurance
• EAP (Employee Assistance Program)
• Pet Insurance through MetLife

Employee Perks:

• Free workout privileges
• Employee discounts in the Pro Shop, Spa & Salon services and in the Market
• Parking and transit benefits (pre-tax deduction)
• Access to Tickets at Work discounts
• Tuition reimbursement

East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.