Job Description

Are you passionate about supporting women to make positive changes in their lives?

About the role

We are looking for a compassionate, resilient and values-led Women’s Keyworker to provide holistic support to women experiencing multiple and complex needs. This includes women serving community orders and women released from HMP Eastwood Park.

Based primarily at our Pontypridd Women’s Centre, you will provide gender-responsive, trauma-informed practical and emotional support. You will also travel weekly to Bridgend to attend probation and deliver community-based support across the Bridgend area.

Working alongside women, partner agencies and colleagues, you will help identify needs, develop strength-based action plans, reduce social harms and re-offending, and empower women to access opportunities and reach their full potential.

Key responsibilities

• Hold a caseload of women accessing the service on community orders or resettling from prison.
• Provide 1:1 practical and emotional support, including outreach and community-based work.
• Work collaboratively with referring organisations, including probation services and HMP Eastwood Park.
• Undertake comprehensive assessments and develop collaborative, strength-based action plans.
• Support women with needs relating to housing, substance misuse, health, finance, previous trauma, children and families, education, training and employment.
• Facilitate group interventions and support women to access appropriate services.
• Attend multi-agency meetings and act as an advocate within agreed protocols.
• Develop and maintain positive relationships with local partners, including criminal justice, housing, social care, substance misuse and health services.
• Maintain clear and accurate case records and use monitoring tools to evidence women’s journey of progress.
• Work in line with The Nelson Trust’s ethos, safeguarding procedures, confidentiality requirements and health and safety policies.

About you

You will be passionate about supporting women and able to work in a trauma-informed, holistic and person-centred way. You will bring strong interpersonal skills, the ability to build trusted relationships, and confidence working with women who may find it difficult to access services.

You will be able to prioritise and manage a caseload, respond calmly in challenging situations, and work collaboratively with a wide range of professionals and partner organisations. Good administrative and computer skills are essential, alongside a commitment to reflection, learning and continued professional development.

A full driving licence, access to a vehicle and willingness to travel are required. There may be occasions when you are expected to transport clients or volunteers in your own vehicle, with business insurance cover reimbursed.

What we are looking for

• Knowledge of women’s multiple and complex needs, such as domestic abuse, substance misuse, trauma and related challenges.
• A willingness to work holistically and deliver trauma-informed approaches.
• Empathy, resilience and the ability to uphold The Nelson Trust’s ethos, aims, principles and policies.
• A strong commitment to child and adult safeguarding.
• The ability to engage women who may face barriers to accessing support.
• Excellent communication skills and the ability to build constructive working relationships.
• Good computer literacy and administrative skills.
• Experience of working with women with multiple and complex needs, developing partnerships, undertaking needs assessments, designing support plans or working with monitoring systems would be desirable.

Additional information

All posts within The Nelson Trust are subject to a three-month probationary period. This post is exempt from the Rehabilitation of Offenders Act 1974 as it involves access to vulnerable adults and/or children. Successful applicants will be required to undertake an enhanced Disclosure and Barring Service check and must be prepared to disclose any convictions or orders made against them.

Why join The Nelson Trust?

The Nelson Trust is committed to delivering high-quality, trauma-informed support for women and their families. You will be joining a values-led organisation where your work will make a meaningful difference to women’s lives and communities.

Due to the nature of the work carried out in our Women’s Centres this role is restricted to female applicants only in accordance with the provisions of the occupational requirement (Equality Act 2010, pursuant to Schedule 9, Part 1).

We have become known for the quality of our work and ability to provide bespoke care and support services. While we are proud of our achievements so far, we are ambitious and want to continue to grow and diversify our workforce.

We recognise that employees from different backgrounds bring unique knowledge, perspectives and experiences and we are committed to increasing the diversity of our workforce and welcome applications from individuals across all sectors of society.

This is an opportunity for new, challenging and highly rewarding experiences. Our staff make a real difference to people’s lives and in return for your commitment and enthusiasm, we offer a comprehensive training and development programme a generous pension scheme and a positive working environment.

The Nelson Trust is committed to safeguarding and promoting the welfare of its service users. All staff are expected to share this commitment, follow organisational safeguarding policies and procedures, and attend annual safeguarding training.