Job Description
Posting number: 190517
Department: Department of Public Health
Division: Health Promotion and Services
Job classification: Administrative Assistant
Posting type: Open
Categories: Public Health
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"Moncks Corner Headquarters"
Under direct supervision of the WIC Admin Services Program Coordinator, performs a variety of duties in the WIC clinic to include direct supervision of the WIC Administrative Team at the Goose Creek HD and Moncks Corner HD. Collaborates with all disciplines and administration to assure effectiveness and efficiency in provision of services in a culturally competent and customer friendly environment.
- Supervises and instructs WIC team members on proper WIC guidelines. Maintains audits, conducts trainings, maintains training records, and EPMS's for individual staff. Provides and documents feedback and appraisals.
- Provides culturally competent customer service while greeting and conducting interviews to public health clients in accordance with the WIC program and agency policies and procedures. Answers telephones and schedules appointments as necessary. Processes information, completes medical records and enters all client information into applicable electronic applications or SCWIC systems as mandated. Ensures that staff complies with program and agency guidelines for issuance of eWIC cards in the SCWIC system and issues Farmers' Market benefits.
- Follows established guidelines for customer service and cultural competency, ensuring staff adheres to WIC Program procedures. Follows up on customer service complaints as outlined or directed by the region state plan.
- Attend relevant program and agency trainings and meetings. Ensures necessary materials and resources are available for Administrative staff. Prepares and submits required reports as mandated or requested.
- Completes other duties as assigned.
Examples of duties
State Minimum Requirements: A high school diploma. Related clerical experience may be substituted for a high school diploma.
Agency Additional Requirements: A bachelor's degree may be substituted for related work experience. Ability to type at a corrected rate of 35 WPM.
Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring. Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.
Any equivalent combination of education and/or experience that demonstrates the required knowledge, skills, and abilities may be considered in meeting the minimum qualifications, subject to approval by the DPH Chief Human Resources Officer or their designee.
Qualifications
WIC program experience preferred. Bilingual (English/Spanish) preferred.
Supplemental information
EEO: The Department of Public Health is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability, or genetic information.
REASONABLE ACCOMMODATION: Applicants needing accommodation for medical reasons or a sincerely held religious belief may submit a request for accommodation. A reasonable accommodation may be granted if it doesn't impose an undue hardship or pose a direct threat to the health and safety of others.
STATE DISASTER PLAN: In accordance with the State's Disaster Plan, which includes hazardous weather, Department of Public Health employees may be required to work in times of an emergency or disaster.
DRIVING RECORD If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.
The South Carolina Department of Public Health offers an exceptional benefits package for FTE positions that includes:
- 15 days Annual (Vacation) Leave per year
- 15 days Sick Leave per year
- 13 Paid Holidays
- Paid Parental Leave
- Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
- S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
- Retirement benefit choices *
* Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.
HYBRID WORK: The option to work partially remote or adjusted work hours may be available after 12 months of employment for approved positions.
