Job Description
Posting number: 190602
Department: Department of Public Health
Division: Health Promotion and Services
Job classification: Administrative Specialist II
Posting type: Open
Categories: Public Health
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Under the direct supervision of the Admin Team Lead, performs administrative support duties for Women, Infants and Children (WIC) client services. Implements and adheres to agency/program policies and procedures for efficient service delivery. Provides quality customer service in a culturally competent manner. Maintains strict confidentiality and upholds agency privacy practices.
- Performs all Administrative duties required to provide WIC services to authorized clients within the state. Included: Completes intake and outtake of patient data, utilizes program data systems and Outlook systems. Interviews individuals and determines if applicants meet the identification, residency and income requirements for eligibility with the WIC program. Processes information, updates client profiles, assists with registering to vote, referrals as appropriate completes WIC record, completes data collection and entry into the SCWIC system.
- Provides support to WIC clients through eWIC to include card activation/issuance and issues Farmers' Market benefits. Assists with required WIC program reports to include non-participation, discharge reports, Motor Voter, etc.
- Provides quality customer service in a culturally competent manner in face-to-face and telephone encounters and maintains client confidentiality. Ensures official DPH forms are placed in the proper record order in accordance with DPH policy. Interviews clients per clinic guidelines and establishes client record. Follows WIC program security per policy and procedures. Submits PCAS and other required program reports monthly by designated deadlines.
- Participates in emergency or major disasters to expedite services to the public as outlined in the DPH/Region Plan. During such times, the incumbent should regard her/himself as being on 24-hour call and subject to duty when such events occur, or are anticipated to occur.
- Other duties as assigned.
Examples of duties
State Minimum Requirements: A high school diploma. Related clerical experience may be substituted for a high school diploma.
Agency Additional Requirements: At least two (2) years of administrative experience, or an associate's degree in secretarial science or a related field and one (1) year of experience which includes public contact.
Any equivalent combination of education and/or experience that demonstrates the required knowledge, skills, and abilities may be considered in meeting the minimum qualifications, subject to approval by the DPH Chief Human Resources Officer, or their delegate.
Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring. Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.
Qualifications
Bilingual (English/Spanish) and customer service experience in a clerical environment.
Supplemental information
EEO: The Department of Public Health is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability, or genetic information.
REASONABLE ACCOMMODATION: Applicants needing accommodation for medical reasons or a sincerely held religious belief may submit a request for accommodation. A reasonable accommodation may be granted if it doesn't impose an undue hardship or pose a direct threat to the health and safety of others.
STATE DISASTER PLAN: In accordance with the State's Disaster Plan, which includes hazardous weather, Department of Public Health employees may be required to work in times of an emergency or disaster.
DRIVING RECORD If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.
The South Carolina Department of Public Health offers an exceptional benefits package for Temporary Grant positions that includes:
- 15 days Annual (Vacation) Leave per year
- 15 days Sick Leave per year
- 13 Paid Holidays
- Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
- S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
- Retirement benefit choices *
* Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.
HYBRID WORK: The option to work partially remote or adjusted work hours may be available after 12 months of employment for approved positions.
