Job Description

Posting number: 192685

Department: Department of Public Health

Division: Health Promotion and Services

Job classification: Administrative Assistant

Posting type: Open

Categories: Administrative Assistant, Health Services, Public Health

Summary

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Under the direction of the Women, Infants, and Children (WIC) Administrative Services Coordinator, provides direction and supervision to administrative support staff. Collaborates with all programs and WIC leadership team to assure effectiveness and efficiency in provision of services in a culturally competent and customer friendly environment.

• Supervises and instructs WIC team members assuring clients information is entered into the SC-WIC system per program guidelines. Conducts and maintains audits, training records and Employee Performance Management System (EPMS) for individual staff. Conducts observations on admin staff. Provides and documents feedback and appraisals.
• Provides culturally competent customer service while greeting and speaking to public health clients in accordance with the WIC program and agency policies and procedures. Answers telephones and schedules appointments as necessary. Processes information, completes certifications and enters all client information into SC-WIC system as mandated. Ensures that staff complies with program and agency guidelines for issuance of e-WIC cards in SC-WIC system and Farmer's Market benefits, if applicable.
• Follow established guidelines around customer service and cultural competency, ensuring staff adheres to WIC Program customer complaint procedures as outlined or directed by the area and state plan.
• Attends relevant program and agency training and meetings. Ensure necessary materials and resources are available for Administrative staff. Prepares and submits required reports.
• Performs other related duties and special projects as assigned, including required travel if requested, and responds as directed during emergencies which may occur outside normal work hours, and travel if requested.

Examples of duties

State Minimum Requirements: A high school diploma and work experience that is directly related to the area of employment. A bachelor's degree may be substituted for the related work experience.

Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.

Agency Additional Requirements: A bachelor's degree in a related field and two (2) years responsible administrative support supervisory experience; or associate degree in related field and three (3) years experience, or HS/GED and four years of responsible administrative experience. Agency experience and proven ability may be substituted for supervisory experience.

Any equivalent combination of education and/or experience that demonstrates the required knowledge, skills, and abilities may be considered in meeting the minimum qualifications, subject to approval by the SCDPH Chief Human Resources Officer, or their delegate.

Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring.

Qualifications

One (1) year of WIC Administrative services experience. Bilingual English/Spanish.

Supplemental information

EEO: The Department of Public Health is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability, or genetic information.

REASONABLE ACCOMMODATION: Applicants needing accommodation for medical reasons or a sincerely held religious belief may submit a request for accommodation. A reasonable accommodation may be granted if it doesn't impose an undue hardship or pose a direct threat to the health and safety of others.

STATE DISASTER PLAN: In accordance with the State's Disaster Plan, which includes hazardous weather, Department of Public Health employees may be required to work in times of an emergency or disaster.

DRIVING RECORD: If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant, being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.

IMMUNIZATION: All new employees who are healthcare providers are required to provide documentation of immunity or be immunized against Measles, Mumps, Rubella, Pertussis, Varicella, and Hepatitis B prior to beginning employment.

The South Carolina Department of Public Health offers an exceptional benefits package for Full Time Employees (FTE) positions that includes:

• 15 days Annual (Vacation) Leave per year
• 15 days Sick Leave per year
• 13 Paid Holidays
• Paid Parental Leave
• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices *
• State Retirement Plan (SCRS)
• State Optional Retirement Program (State ORP)

*Enrollment in one of the listed plans is required for all Full Time Employees (FTE); please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.