Job Description

Women & Families Team Lead (Female Only)

The Nelson Trust is a leading charity providing trauma-informed support to people affected by substance use, multiple disadvantage and the criminal justice system.

In partnership with Via, we're committed to ensuring women and families experiencing substance misuse and complex needs can access specialist, gender-responsive support. As our Women & Families Team Lead, you'll provide leadership to a dedicated multidisciplinary team, ensuring safe, effective service delivery while helping women and families achieve positive, lasting change.

Salary: £31,000 - £34,000 per annum (dependent on experience)

Hours: Full-time, 35 hours per week

Location: Gloucester Women's Centre

What will you do?

• Lead, support and supervise Women’s Recovery Practitioners, Family Therapists and Family Practitioners.
• Oversee the safe and effective delivery of women and family services within Gloucester Women’s Centre.
• Promote trauma-informed, gender-responsive and whole-family approaches across the service.
• Maintain oversight of safeguarding, risk management, caseload allocation, health and safety and service quality.
• Build strong partnerships with agencies including Via, Probation, HMP Eastwood Park, Social Care, housing and health services.
• Monitor performance, KPIs and reporting requirements, using data to drive continuous service improvement.

What we are looking for

• A full driving license, access to a vehicle and willingness to travel.
• Significant experience supporting women and/or families with multiple and complex needs, including substance misuse.
• A leadership qualification (or willing to work towards one)
• Experience supervising staff, managing performance and assuring high-quality case management.
• Strong understanding of trauma-informed, gender-responsive and whole-family approaches.
• Experience of effective multi-agency partnership working and stakeholder engagement.
• Confidence using performance data, KPIs and reporting to monitor service delivery and outcomes.
• Excellent communication, organisational and IT skills, alongside a commitment to safeguarding and equality.

What we offer

• Holidays: 25 days annual leave plus bank holidays (pro-rata), increasing by 1 day for each year of service up to a maximum of 30 days
• Pension: 6% employer contribution
• Investment in your development through training, supervision and career pathways
• Access to wellbeing and employee assistance support
• Death in service benefit (2x salary)
• Refer a Friend scheme
• Blue Light Card discounts
• Eye care scheme
• Cycle to Work scheme

This role will close once a suitable candidate has been appointed. Applications will be reviewed as they are received.

Due to the nature of the work carried out in our Women’s Centres this role is restricted to female applicants only in accordance with the provisions of the occupational requirement (Equality Act 2010, pursuant to Schedule 9, Part 1).

The Nelson Trust is committed to safeguarding, the successful applicant will be required to undergo an enhanced Children & Adults DBS check

We have become known for the quality of our work and ability to provide bespoke care and support services. While we are proud of our achievements so far, we are ambitious and want to continue to grow and diversify our workforce.

We recognise that employees from different backgrounds bring unique knowledge, perspectives and experiences and we are committed to increasing the diversity of our workforce and welcome applications from individuals across all sectors of society.

This is an opportunity for new, challenging and highly rewarding experiences. Our staff make a real difference to people’s lives and in return for your commitment and enthusiasm, we offer a comprehensive training and development programme, a generous pension scheme and a positive working environment.