Job Description

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in more than 170 countries and with over 110,000 employees across 1,500 sites, we are proud to be a Top 5 global 3PL.

Every day, our people imagine better ways to serve a world in motion – creating smarter, safer, and more sustainable solutions for our customers.

YOUR ROLE

The WMS Operations Analyst based at Orchard Hills NSW supports the effective use, implementation and continuous improvement of CEVA’s warehouse management systems across Contract Logistics operations in Australia and New Zealand.

The role develops functional WMS capability by supporting operational users, assisting with implementations, testing, training, issue resolution and process improvement activities for new and existing customers.

This is a permanent full-time position (38 hours per week).

WHAT ARE YOU GOING TO DO?

Specifically, you will:

• Develop functional knowledge of CEVA’s warehouse management systems, including current and future WMS platforms as required.
• Support WMS implementation activities for new customers, site start-ups and operational changes, including data collection, process documentation, testing, training and go-live support.
• Assist WMS Operations Specialists and WMS Operations Managers to translate operational and customer requirements into effective WMS processes, workflows and site-level operating practices.
• Provide day-to-day support to Contract Logistics operations on WMS queries, process issues, training needs and continuous improvement opportunities.
• Assist with user acceptance testing, scenario testing, process validation and issue tracking to support successful implementation and operational readiness.
• Support the preparation and maintenance of WMS-related documentation, including process guides, training material, test scripts, issue logs and implementation documentation.
• Escalate integration, hardware, reporting, master data and system issues to the appropriate WMS, IT or operational stakeholders for resolution.
• Log, monitor and follow up support tickets as directed, ensuring issues are clearly documented and escalated based on priority, operational impact and customer requirements.
• Contribute to the identification of WMS enhancements, process improvements and operational efficiencies across existing sites and customer operations.
• Build strong working relationships with Operations, Solution Design, IT, customers and the Global WMS Centre of Excellence to support consistent WMS usage and service delivery.

WHAT ARE WE LOOKING FOR?

Our ideal candidate has:

• Completion of secondary education, or equivalent practical experience.
• Experience working in a warehousing, distribution, fulfilment, inventory, transport or third-party logistics environment.
• Experience using a WMS, RF device or related operational system in receiving, putaway, picking, dispatch, inventory control, returns or stocktake processes.
• Experience following operational procedures, resolving basic process issues and escalating matters appropriately.
• Understanding of core warehouse processes, including inbound, outbound, inventory management, stock control and dispatch.
• Ability to learn WMS functionality, workflows, system terminology and operational impacts.
• Ability to interpret operational procedures, system workflows and basic data.
• Proficient in Microsoft Office applications, particularly Excel, Word and PowerPoint.
• Ability to document issues, test scenarios, process steps and system outcomes clearly.
• Ability to work with operational data, including master data, inventory information, order information and exception reporting.
• Sound analytical and problem-solving skills.
• Clear verbal and written communication skills.
• Positive, professional and customer-focused approach.
• Able to work effectively with operational teams, SMEs and support functions.
• Able to follow direction, ask questions, escalate issues and learn quickly.
• Able to explain process or system issues in a practical, operationally relevant way.

In addition to providing proof of work rights and suitable professional referees, progressed candidates will be required to undergo a medical assessment and national police check.

WHAT DO WE HAVE TO OFFER?

In addition to a challenging and rewarding work environment and competitive compensation, we are proud to offer a range of employee benefits designed to support your wellbeing, and help you thrive at work and in life.

• Personal wellbeing: prioritise your health and wellbeing through the CEVAwell program, Employee Assistance Program, Volunteer Time Off, and Life & Total Permanent Disability Insurance.
• Work-life balance: benefit from flexible, hybrid, and remote work options, along with additional paid parental leave for primary carers.
• Professional development: your growth is essential to us. Unlock your potential through secondment and internal mobility opportunities, study assistance, leadership and mentoring programs, MyLearning – our global online platform with more than 1,000 courses – early career pathways and more.
• Financial wellbeing: We care about your financial security. Enjoy exclusive offers and discounts from our partners, novated leasing, annual safety workwear reimbursement, employee referral incentives, service recognition and short-term incentive plans.

Diversity is core to who we are. By reflecting the cultures and perspectives of our customers and communities, we perform at our best. CEVA Logistics is proud to be an equal opportunity employer and welcomes applications from all qualified candidates.

#CEVALogistics #WeAreCEVA #BetterWays #LifeAtCEVA

Disclaimer: CEVA Logistics works with a carefully selected group of recruitment partners. We are not seeking agency support for this vacancy and do not accept unsolicited resumes. Only agencies formally engaged through our HR team for a specific vacancy will be recognised, and no fees will be payable for unsolicited introductions.