Job Description

About us

At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.

We actively encourage individuals from all walks of life, regardless of age, race, gender, sexual orientation, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.

Responsibilities

• Provide WMOS system support with relations to customer requirements, operations requirements, and others as stated in site’s SLA
• Responsible in checking all errors that will occur in the translation of messages
• Responsible in providing all the necessary data from external or internal customer with relations to WMOS data as approved by site lead.
• Support on conducting review or creation of Standard Operational Procedures (SOP) and Work Instructions (WI) of your area, including understanding and detailing best practices and deviations that may occur during the process' execution.
• To provide WMOS system support especially on administering projects to operations, starting from idea creation to execution and sustainability, on performing system health checks covering operations and inventory, and any continuous improvement project initiatives.
• Act as first line of defense on WMOS-related issues of, but not limited to, operations or inventory of site thru WMOS Production or Test environments.

Requirements

• Graduate of IT, Business, Engineering, Supply Chain, or related field
• Proficient in MS Office, including Excel, Access, Visio
• Proficient in Power BI (preferred)
• Strong knowledge of WMS systems (Manhattan WMOS ideal)
• SQL proficiency
• Strong analytical and problem‑solving skills
• Knowledge of warehouse operations and inventory processes
• Ability to train end-users and communicate across teams
• Experience in troubleshooting integration and system issues
• Ability to work independently; fast-paced environment adaptability
• Willingness for rotational