Job Description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Wealth Trust Services manages and serves trust relationships within the Affluent Segment. Wealth Trust Services is seeking a Senior Trust Officer responsible for managing trust and investment accounts. The Senior Trust Officer is responsible for administering, servicing, and managing risk for a portfolio of fiduciary relationships in accordance with governing documents, applicable law, U.S. Bank policies and procedures, and corporate and regulatory requirements. Assigned relationships may include revocable and irrevocable trusts, charitable trusts, special needs trusts, estates, agencies, custodial accounts, IRAs, and other fiduciary or investment accounts.

This is a client-facing role requiring strong fiduciary judgment, relationship management skills, and the ability to navigate complex administrative, legal, tax, operational, and client service matters. The Senior Trust Officer serves as the primary point of contact for clients, beneficiaries, attorneys, advisors, and internal partners, ensuring relationships are administered accurately, consistently, and in alignment with fiduciary obligations and client objectives.

The Senior Trust Officer is responsible for interpreting governing documents, evaluating discretionary requests, identifying and resolving fiduciary risks, coordinating specialized resources, and driving solutions for complex administrative issues. The role requires sound decision-making, effective communication, and the ability to balance client experience, regulatory requirements, operational discipline, and risk management.

Senior Trust Officers work within a team-based service model, partnering closely with Portfolio Managers, Trust Associates, specialty asset teams, tax professionals, legal partners, operations teams, financial advisors, bankers, and other Wealth Management professionals to deliver integrated fiduciary solutions and a consistent client experience.

The Senior Trust Officer supports relationship retention and growth by maintaining strong client and beneficiary relationships, identifying opportunities to deepen existing relationships, supporting referrals and new business activities, participating in account acceptance and transition discussions, and ensuring high-quality service delivery throughout the client lifecycle.

The role also requires maintaining accurate documentation, timely system updates, data integrity, and adherence to established controls and procedures. Senior Trust Officers are expected to identify emerging fiduciary, operational, financial, and reputational risks; escalate concerns appropriately; and contribute to process improvements, technology initiatives, and business continuity efforts that enhance the effectiveness and scalability of the trust administration platform.

Core Responsibilities

• Fiduciary Administration: Administer assigned fiduciary and investment relationships in accordance with governing documents, applicable law, fiduciary standards, bank policies, and regulatory requirements. Exercise sound judgment in the interpretation and application of trust provisions and fiduciary responsibilities.
• Client and Beneficiary Experience: Develop and maintain strong relationships with clients, beneficiaries, attorneys, accountants, advisors, and other stakeholders. Deliver proactive, responsive, and accurate communication while addressing concerns, managing expectations, and providing a high-quality client experience.
• Complex Matter Escalation and Resolution: Evaluate and resolve complex trust administration issues, discretionary matters, beneficiary concerns, family dynamics, trust terminations, account transitions, specialty asset matters, and other sensitive situations. Coordinate with appropriate partners and document decisions consistent with fiduciary and risk management expectations.
• Risk Management and Compliance: Identify, assess, and manage fiduciary, operational, regulatory, financial, and reputational risks within assigned relationships. Ensure compliance with applicable laws, regulations, bank policies, procedures, and fiduciary standards while maintaining complete and accurate documentation.
• Relationship Retention and Growth: Support retention, asset growth, and relationship expansion efforts by monitoring relationship health, identifying client needs, participating in business development opportunities, facilitating referrals, and collaborating with Wealth Management partners to deliver additional solutions when appropriate.
• Team Based Delivery and Partner Coordination: Partner effectively with Portfolio Managers, Trust Associates, trust support teams, specialty asset teams, tax professionals, legal counsel, operations partners, financial advisors, and banking partners to deliver coordinated fiduciary services and achieve client objectives. Serve as a resource to peers and partners by sharing expertise and supporting the development of fiduciary best practices.
• Performance management information and data quality: Maintain timely and accurate account documentation, records, system updates, fiduciary reviews, service requests, correspondence, and management information. Ensure information within systems of record is complete, accurate, and current.
• Market presence and enterprise representation: Maintain an active presence with assigned teams and market. Communicate the capabilities and value of Wealth Trust Services, support strategic partnerships across Affluent Wealth Management, and represent the business in leadership forums and cross-functional discussions.

The above statements describe the general nature and level of work performed. They are not an exhaustive list of all responsibilities, duties, or skills required of employees assigned to this classification.

Required Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• Eight or more years of experience in trust administration, fiduciary services, wealth management, estate administration, or a closely related field.
• Demonstrated knowledge of fiduciary administration, governing-document interpretation, trust products and services, fiduciary risk, and applicable banking and regulatory responsibilities.
• Ability to foster a high-performing client focused culture.
• Demonstrated judgment and experience resolving complex client, beneficiary, administrative, operational, or risk matters through coordinated decision-making and clear documentation.
• Strong written and verbal communication, collaboration, analytical, critical-thinking, problem-solving and relational skills.

Desired Qualifications

• Advanced degree or applicable professional designation, such as CTFA, ATFA, CFP, or another relevant fiduciary, financial planning, legal, or risk credential.
• Extensive knowledge of fiduciary administration, trust and estate taxation, special needs trusts, charitable planning, estate settlement, fiduciary accounting, and related regulatory requirements.
• Experience with client retention, relationship growth, referral management, fiduciary administration, client care, presentation, management reporting, and process or technology change.
• Ability to influence across organizational boundaries and establish credibility with clients, beneficiaries, employees, senior leaders, attorneys, advisors, risk partners, and other internal and external stakeholders.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $111,600.00 - 136,400.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.