Autocar Trucks

WM Service Manager

Autocar Trucks  •  Hagerstown, MD (Hybrid)  •  4 hours ago
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Job Description

Autocar, LLC,a manufacturer of severe-duty vocational trucks carrying the first specialized truck brand in North America, is the only American-owned and operated original equipment manufacturer (OEM) of trucks. Autocar’s severe-duty vocational trucks provide customers with the perfect tool for their jobs with the most uptime, support, and impact on their bottom line. Autocar collaborates with customers to build trucks to their exact specifications and needs. Autocar promises to provide trucks that deliver the best value, provide the best service, and provide a complete solution for customers’ needs.

The WM Service Manager serves as the primary liaison between the OEM and assigned waste management customer accounts. This role is responsible for ensuring optimal fleet performance, maximizing vehicle uptime, coordinating service support, and driving customer satisfaction. The manager partners closely with Sales, dealers, and internal engineering/service teams to deliver proactive solutions, resolve issues, and support long-term account growth.

LocationRemote/Hybrid

What We Offer

  • Competitive compensation that recognizes your skills, experience, and impact
  • Performance-based annual bonuses that reward results and contributions
  • Comprehensive medical, dental, and vision coverage to support your well-being
  • 401(k) with a 4% company match to help you invest in your future
  • 8 paid company holidays to rest, recharge, and maintain work-life balance

What You’ll Do

  • Own and expand relationships with major waste management customers
  • Act as the primary liaison between Autocar and assigned accounts
  • Drive customer satisfaction, retention, and long-term growth
  • Partner with Sales to identify upsell, cross-sell, and fleet expansion opportunities
  • Lead business reviews focused on uptime, performance, and total cost of ownership
  • Coordinate with dealer service networks to ensure timely maintenance and repairs
  • Analyze telematics and fleet data to uncover performance improvements
  • Support new vehicle onboarding, training, and ongoing operational success
  • Resolve escalated service issues and advocate for customer needs internally

Qualifications

  • Bachelor’s degree in engineering, Business, or related field (or equivalent experience)
  • 5+ years of experience in heavy-duty trucks, waste industry, fleet management, OEM operations, or related field
  • Proven experience working with dealer networks and service operations
  • Strong understanding of refuse/waste truck applications or vocational vehicle usage preferred
  • Familiarity with telematics, diagnostics, and fleet performance tools

Skills & Competencies

  • Strong account management and customer ownership mindset
  • Ability to identify growth opportunities and influence buying decisions
  • Technical aptitude in heavy-duty vehicles and systems
  • Excellent problem-solving and root cause analysis skills
  • Effective cross-functional collaboration (Sales, Engineering, Service)
  • Data-driven decision-making and analytical thinking
  • Strong communication and presentation skills
  • Ability to manage multiple stakeholders and priorities

Growth & Culture

  • Opportunities for continuous learning and professional development
  • Exposure to innovative technologies and enterprise-level data solutions
  • A collaborative, team-oriented environmentwhere your ideas are valued
  • The chance to make a meaningful impactacross a global organization

Job Duties Disclaimer:
The duties and responsibilities outlined here are representative but not exhaustive of the tasks that the employee maybe requiredto perform. Management reserves the right to modify, add, or remove duties and to assign other tasks as necessary to meet business needs.


Equal Employment Opportunity:
Autocaris an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by law.

Reasonable Accommodations (ADA Compliance):

Autocar complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities. Employees who require assistance or accommodation should contact Human Resources.

Autocar Trucks

About Autocar Trucks

Autocar is the only American truck manufacturer focused on trucks for severe-duty vocational applications. But above all, Autocar is focused on our customers: We don’t just build trucks, we provide a complete tool - a whole system - that helps our customers to be more successful and to achieve their challenging objectives.

Our slogan, “Always Up®” isn’t just some fancy promise – it’s a state of mind. Always Up means we work intimately with our customers so that every single one of our trucks is purpose-built to fit the specific needs of their business and stay in service. Always Up also means our Autocar Solutions® 24/7 service command center solves our customers'​ technical issues and coordinates our network of hundreds of authorized Autocar service locations across the United States and Canada.

Autocar’s hundreds of customers include every national waste-hauling fleet, major cities such as Chicago, Los Angeles, Houston, Miami, and Charlotte, and many of the largest retailers and freight handlers in North America.

With a steady stream of innovations ranging from improved ergonomic cabs, enhanced safety and productivity, and unsurpassed body-chassis integration, Autocar has staked out a position as the industry's technology and innovation leader.

We have a demanding legacy to live up to: Autocar is the oldest motor vehicle manufacturer in the United States and built America's first truck, in 1899. The many technical innovations first introduced by Autocar which are now standard in all cars and trucks around the world, plus its focus on custom-engineering trucks for the most demanding applications, led to Autocar’s reputation among truck professionals in the 20th Century as the "World's Finest"​.

A proudly American-owned company, Autocar is headquartered in Birmingham, Alabama and is affiliated with GVW Group, based in Highland Park, Illinois.

Industry
Automotive & Mobility
Company Size
501-1,000 employees
Headquarters
Birmingham, Alabama
Year Founded
1897
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