Morgan Stanley

WM Operations – Client Service & Reporting Group - CAO - VP

Morgan Stanley  •  $152k - $233k/yr  •  United States (Onsite)  •  3 hours ago
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Job Description

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethics. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Operations is one of the largest divisions in the firm and has diverse responsibilities, including correctly settling and recording millions of transactions per day, identifying and mitigating all operational risks, developing strong client relationships and partnering with technology to realize the full potential of IT and e-solutions. Throughout, the Operations department continually seeks ways to improve while actively supporting the development of new businesses, structures and markets.

Wealth Management Operations

Global Wealth Management Operations provides brokerage, investment and financial services to hundreds of thousands of individual investors. We apply our expertise in serving institutional clients to create new opportunities for people to achieve their personal financial goals. Morgan Stanley has one of the largest retail brokerage networks, with numerous worldwide representatives and retail locations. Our services are tailored to each client's investment objectives, risk tolerance, and financial needs. Products include mutual funds, stocks, bonds, and alternative investments where appropriate, as well as banking, mortgages, insurance and annuities.

We are seeking a Vice President to join the Chief Administration Office (CAO) team within WM Operations – Client Service & Reporting Group (CSRG). CSRG is responsible for the Morgan Stanley’s Client Service Center, WM Ops Client Reporting and Premier Field Services.

What you’ll do in the role:

This role provides support in establishing/managing budgets, vendor management (eg: Request for Information, contract/fee negotiations), onboarding/offboarding staff and providing monthly management reporting. The CAO team is also responsible for creating content for Open Forums, ad hoc Management reporting, and work with Talent Acquisition on job descriptions and recruiting. There is a high level of interaction with the CSRG management team, Finance, and Business Unit.

  • Support teams in transitioning to target operating model (eg: location, hiring, vendor contracts)

  • Manage annual budget and liaise with Central WM Operations COO and Finance proactively to address new risks or changes in business priorities that may impact team financials and organization.

  • Assist the team with the group’s vendor strategy by partnering on bid process, reviewing task orders, on-boarding onshore / offshore consultants & tracking engagements to completion.

  • Manage & implement group’s location strategy commitments.

  • Partner w/ recruiting & hiring managers to manage/prioritization of open requisitions & offer approvals.

  • Maintain transparency on the state of the organization through metrics, project plans, and status reports.

  • Organize large scale events, including management planning sessions, and employee forums.

  • Create and develop executive-level presentations for meetings with Wealth Management business partners and senior Operations leaders and define business cases to drive key initiatives.

  • Support team engagement initiatives, analyze employee engagement survey results to identify themes and propose organization initiatives to improve the overall employee experience.

  • Support recurring and ad hoc reporting & requests.

What you’ll bring to the role

  • 15+ years of experience in Financial Services, Operations or related functions

  • Strong background in financial analysis and financial management; experience managing financial budget & forecast cycles

  • Transformation mindset inclusive of leveraging tools like ChatGPT, Claude, Copilot

  • Strong analytical skills

  • Experience working on multi-functional teams with the ability to interact with senior stakeholders across various departments, build relationships/network to lead multiple initiatives and manage competing priorities

  • Effective verbal and written communications, with demonstrated skills in business writing, and comfort with communicating with colleagues and partners at all levels

  • Highly proficient with Microsoft Excel, Word and PowerPoint to perform analysis and develop presentations for senior management

  • Experience with vendor management, contract negotiations & vendor on-boarding

  • Experience with Location strategy, space planning and implementation experience

Role will require in office attendance 3 days/week.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Expected base pay rates for the role will be between $152,000 and $233,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visithttps://www.morganstanley.com/people-opportunities/eeo

Morgan Stanley

About Morgan Stanley

Morgan Stanley (NYSE: MS) is a leading global financial services firm providing a wide range of investment banking, securities, wealth management and investment management services. With offices in 42 countries, our firm's employees serve clients worldwide including corporations, governments, institutions and individuals.

We are committed to maintaining the first-class service and high standard of excellence that have always defined the firm and everything we do is guided by our five core values: Do the right thing, put clients first, lead with exceptional ideas, commit to diversity and inclusion, and give back.

All interactions on/with this account are subject to the Social Media Important Information https://www.morganstanley.com/disclosures/social-media-important-information which includes Morgan Stanley’s Privacy Pledge and relevant disclaimers/disclosures. By interacting with this account, you consent to the retention and monitoring of your interactions.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
New York, NY
Year Founded
Unknown
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