Job Description

As a Withdrawal Specialist, you will work in our Payments Operations team to review withdrawals for exceptions handling, evaluate player activity and identify suspicious activity. The work requires attention to detail and extensive and accurate documentation.  An interest in sports and sports betting is helpful, but not an absolute must.

• Review and Release transactions for customers in the given SLA period for multiple states
• Ensure that all day-to-day tasks are being completed in accordance with our standards
• Support customers to resolve inquiries via email in a timely and professional manner and providing superior service
• Work closely with Payments and Fraud Analysts, providing research for investigations and chargeback inquiries
• Complete payment projects as required to support compliance, risk and fraud reduction and other department mandates
• Collaborate with different areas of the business to provide support, including operations, marketing, and compliance
• Collaborate with customer service teams to ensure that we continue to provide the best customer experience for our customers
• Report any adverse trends, issues and/or anomalies to the senior analyst
• Promote a positive image for Caesars Sportsbook within the industry and community

• 1+ years of experience in payments/fraud in an e-commerce environment. Experience in digital gaming or gambling an advantage
• Strong data analysis skills and Excel experience required
• Ability to problem solve and implement solutions quickly, often coordinating multiple teams
• Excellent communication, organizational, operational, teamwork, and interpersonal skills
• Previous experience of working in a highly regulated industry
• Understanding of a Card Not present environment

ADDITIONAL REQUIREMENTS:

• Enthusiastic about working with revenue
• Passionate about internal/external customer service
• Understands the importance of establishing and maintaining positive relationships
• Good communicator and detailed oriented
• Able to maintain confidentiality

At Caesars Digital, We Don’t Just Play the Game — We Set the Standard.

As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.

We believe every Team Member should be treated like royalty because We Are All Caesars This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.

From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.

Ready to make your mark on the Empire?

Explore our open roles and discover how you can help shape the future of gaming.

Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.