Job Description

Schedule

Monday - Friday 8-5 (40 hrs)

What You’ll Do

Objective:

The Wires Team Member is responsible for performing operational support of the Wires Team by verifying, issuing and receiving wire transfer requests and assisting with Wire Research. The Team Member will also provide support and timely resolution to staff and members through Service Excellence and support the credit union’s quality initiative through teamwork, innovation and efficiency as well as actively contribute to all Success Sharing Goals and meet or exceed service expectations.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Accurately process a variety of Wire Transactions, which include but is not limited to, Domestic Wires, Foreign Remittances, Incoming Wires and Internal Wires.
• Complete system testing and validation for the host/core system in addition to various other systems used to complete daily job tasks
• Complete required annual Compliance training as well as any other assigned training
• Identify and, when appropriate, assist in implementing ideas that will help improve efficiencies in the work area, department and throughout DCU
• Actively contributes to DCU’s Success Sharing initiatives and practices DCU’s principles of People Come First; Do the Right Thing; Make a Difference
• Maintains a high level of professionalism and respect during interactions with both members and colleagues alike
• Maintains a working knowledge of and adheres to DCU policies and procedures related to the position as well as all applicable regulations
• Performs work functions with attention to detail, within established timeframes and follows through as needed to complete tasks
• Meets or exceeds performance goals, including but not limited to, service level achievement, timeliness of tasks, quality of work, service quality and others as assigned
• Perform all other job-related duties as assigned by Management Team

What You’ll Need

Education and Experience Requirements:

• Similar work-related experience, financial institution, preferred
• Excellent PC skills required to include, but not limited to, MS Word and Excel
• Prior customer services experience preferred

Additional Eligibility Requirements:

• Excellent verbal and written communication skills
• Ability to effectively handle multiple priorities seamlessly

What We Do

DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares.

DCU is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you’re applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to careers@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

DCU is not currently offering Visa transfer/ sponsorship for this position.

Expected Pay Range

$20.50-$22.60 / hour

#INDLW