Job Description

Are you passionate about building relationships and ensuring customer success?

Do you like working in collaborative teams and solving technical problems?

Join our world class Oilfield Services Team

The Wireline services product line offers a complete range of downhole well logging technology and services for every environment. We are continuously developing our own technologies. Meeting customers' demands and finding innovative ways of working to enable our clients to work more efficiently and economically.

Partner with the best

As a Service Delivery Coordinator, you will ensure that we maximize short and long-term revenue profit and cash collection opportunity by ensuring flawless execution, on time delivery, contract adherence and cash collection for the assigned jobs.

As a Service Delivery Coordinator, you will be responsible for:

• Coordinating the required job activities across organizational boundaries to ensure Baker Hughes execute the job in line with customer expectations and contract terms and conditions
• Coordinating and monitoring all job activities as outlined in MTJC across organizational boundaries .
• Being responsible for scheduling and dispatching of resources in line with job requirements.
• Being primary contact for client for job preparation, execution and close out, and as such, will manage the relationship to ensure business success for Baker Hughes.
• Being familiar with the assigned client’s process for MOC / escalation to ensure the proper process is followed when there is risk of not achieving the clients objectives (examples clients asking for Baker Hughes to operate outside of product specifications, client asking Baker Hughes to execute work in way that is not aligned with the Baker Hughes SOP…)
• Escalating of issues that can impact service delivery, Ensuring invoice is in line with contract/quote, with no revenue leakage and timely collection of cash
• Performs duties across multiple work environments, including client offices, company facilities, remote bases, and field sites, based on operational needs.

Fuel your passion

To be successful in this role you will:

• Have a minimum of 7 years of experience in wireline Services
• Have a previous experience working with Baker Hughes is a plus
• Be an experienced problem solver, with a methodical approach to solving complex customer issues
• Demonstrate good communication skills and the ability to work well in a team
• Have ability to work at remote sites

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone.

• The role operates on a working shift pattern

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

The Baker Hughes internal title for this role is: Services Experienced Professional - Service Delivery Coordination