Huawei Hungary is growing! As a result, we're hiring a Wireless Engineer to join our well established team in the heart of Budapest. The successful candidate will handle customer service requests from all Europe for Huawei Wireless products.
Please note that this is an on-site position with 5 days in the office!
Office location: 116-118 Vaci Ut, Budapest, 1133.
The successful candidate will be employed by a third party agency.
In this role you will:
Handling customer service requests from all Europe for Huawei Wireless products (BTSDBS3900 GUL, BSC69006910 GU and more);
Take first corrective actions to isolate and neutralize reported incidents and if necessary escalate to next technical level support;
Troubleshoot hardware or software problems, identify root cause and provide an effective solution within contractual SLA time;
Performing network upgrades/ updates in accordance with the Change Management process,
Dispatch and guide remote field technicians during onsite interventions;
Provide detailed information on how to set up, configure or upgrade Huawei Access/ Transmission products and their features;
Use trouble ticketing system for tracking customer interactions and fault analysis;
Identify customers concerns and critical problems based on customer interaction.
As our ideal candidate, you will have:
Graduated or student in Telecommunications or Computer Science;
Familiar with GSM BSS, WCDMA RAN, LTE eRAN;
Knowledge of Wireless Product and Network planning and optimization;
BTS,BSC, eNodeB, installation, operation and maintenance;
Basic knowledge of IP network and OSS;
Wireless network Design and planning concepts;
About Huawei
Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.
Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.
Huawei's end-to-end portfolio of products, solutions and services are both competitive and secure. Through open collaboration with ecosystem partners, we create lasting value for our customers, working to empower people, enrich home life, and inspire innovation in organizations of all shapes and sizes.
At Huawei, innovation focuses on customer needs. We invest heavily in basic research, concentrating on technological breakthroughs that drive the world forward. We have more than 207,000 employees, and we operate in more than 170 countries and regions. Founded in 1987, Huawei is a private company fully owned by its employees.
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