Job Description

This position is responsible for the processing of wire transfer requests, both domestic and international, and related tasks or projects as required.

Primary Duties:

• Process all incoming and outgoing domestic and foreign wire transfers.
• Provide support to both internal business units and external customers who require assistance with any wire inquiries/issues.
• Resolve wire processing issues by contacting appropriate vendors when necessary to maintain established service levels.
• Follow established policies and procedures, accurately and efficiently to meet team quality standards.
• Consistently meet wire service level guidelines and production standards on a daily basis.
• Promptly escalate critical issues affecting wire transfer processing to the Electronic Payments Manager.
• Work flexible hours to support the department needs to include after hours and weekends, if necessary.
• Continually review daily workflow looking for improvements in production processing.
• Provide courteous, accurate and prompt assistance to coworkers or customers.
• Know by name and face as many customers and employees as possible, calling them by name as often as possible.
• Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
• Know, understand, and live the company values and bottom line.
• Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
• All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
• Prompt and reliable attendance.
• Perform other duties as assigned.

Job Skills Required:

• High school diploma; B.A. preferred.
• Experience in wire transfer processing and bank operations is preferred.
• Excellent verbal and written communication skills.
• Strong organizational, research, analytical and problem-solving skills is essential.
• Ability to multi-task and meet specific deadlines in a fast-paced environment.
• Knowledge of and proficiency in using personal computers and related software programs including, but not limited to, Windows and Microsoft Office.