Job Description

Assists with the overall functions of the wire department including domestic and international wiretransfers status, requests, payments, rights and obligations associated with their transactions. Ensures proper procedures are followed to minimize loss to the Bank while maintaining quality service. Ensures controls are in place and they are always followed to protect the Bank and its customers from losses that ma y occur through the transition of wire trans fees. Aids with research requests for our bank branches and /or customers.

Accountable for adhering to the Banks’s, AML and Office of Foreign Asset Control (OFAC) applicable policies. Employee must follow specific unit procedures developed in compliance with the policies. Employee is also responsible for reporting any suspicious activity and/or transactions in accordance with the Bank’s processes and comply with any mandatory BSA, AML and OFAC training assigned.

ESSENTIAL FUNCTIONS

Process wire recalls, returns and investigations within a reasonable timeframe to mitigate customer impact.

Track progress of recalls, returnsand investigations and maintain appropriate and organized log and files of those service messages.

Process and approve foreign currency outgoing wire transfers in a timely manner, in compliance with Bank policies and procedures.

Reviews all wiretransfers for Office of foreign Asset Control (OFAC) hits prior to processing.

Ensures compliance with all regulatory requirements surrounding wire transfers.

Ensures proper procedures are followed to minimize losses to the Bank and its customers, while maintaining quality service

Investigate, close and provide error resolution on Consumer International Dodd/Frank transactions

Completes the Banks legal research requests(subpoenas) in a timely manner.

Reconcile incoming and outgoing wires daily: performs next day verification of wires.

Balances incoming and outgoing wires daily; performs next day verification of wires.

Assists customers and branch personnel with completing wire instructions and other inquiries.

Performs reconciliations. and other ad hoc projects within the department, as assigned.

Homogenous – single country (1 region)

KNOWLEDGE, SKILLS AND ABILITIES

Customer Service: Anticipates and provides excellent service to internal and external customers

Building strong relationships Establishes, sustains and fosters both internal and professional contacts to build, enhance, and connect to FirstBank services

Communication: Delivers clear effective communication and takes responsibility for understanding others

Business Acumen: Understands how the organization works, including current and future policies, practices and trends.

Problem Analysis and Solution: Identifies problems, conducts analysis and searches for best solutions

Ownership: Takes initiative and assumes personal accountability for goals and outcomes /deadlines

Vision and Values: Understands organization’s vision and upholds values in everyday words and actions

Collaboration and Creating Teamwork: Operates cooperatively and cohesively.

Customer Focus Building Strong relations

Communication Business Acumen

Problem Analysis & Solution Ownership

Vision &Values

Category Criteria for Customer Service / General Support

Collaboration &Teamwork Anticipate and provide serviceexcellence to both internal and external customers.

Establish, sustain, and foster both internal and professional contacts to build, enhance and connect to FirstBank services.

Deliver clear, effective communication and take responsibility for understanding others.

Understand how the organization works, including, current and future policies, practices, and trends.

I dentify problemsand conduct appropriate analysis involving others to search for the best solution.

Take initiative and assume personal accountability for goals, outcomes, and deadlines.

Understand the organization’s vision and uphold the values in everyday work and actions. At higher levels take long-term view and share with others the vision and the organization path ahead.

Provide direction and leadership to help teams achieve goals and operate cooperatively.

Independence of Judgement

The degree of judgement is related to identification and definition of new problems of moderate complexity.

Impact of Errors

The impact of errors of this position could affect stability and continuity of the vital Bank operations.

EQUAL EMPLOYMENT OPPORTUNITTY EMPLOYER