In this role, you will be responsible for the accurate and timely processing of incoming and outgoing wire transfers while ensuring compliance with Credit Union policies, procedures, and regulatory requirements. Reviews, verifies, and processes wire requests, researches and resolves transaction discrepancies, and maintains related records and reports. You will process incoming and outgoing wire transfers accurately and in a timely manner, receive wire requests through online banking, verify details, and perform member call-backs to confirm wire instructions. You will research and resolve discrepancies in wire transactions, card processing activity, ATM issues, mobile deposits, card services, and gift cards, while assisting in fraud prevention and maintaining confidentiality to protect member information. You will maintain and update wire-related files, card account records, reports, and supporting documentation; communicate professionally with members, financial institutions, merchants, vendors, branches, and internal departments; and coordinate with other teams to support smooth wire operations. You will also keep management informed of department activities, significant issues, and opportunities for improvement, attend meetings and training, support department personnel as needed, and complete special projects as assigned.
You are a high school graduate or equivalent with one to three years of related experience and a solid understanding of Credit Union services, policies, and procedures. You bring some knowledge of wire processing procedures, regulations, and requirements, along with strong communication and public relations skills. You are detail-oriented, well organized, comfortable working with numbers and analyzing accounts, and able to assist others with professionalism and accuracy. You are also proficient in using a PC, calculator, phone, and other related business equipment needed to support daily operations.
Success in this role means payment processing functions are performed efficiently, effectively, and accurately in accordance with established policies, standards, and program requirements. Related general ledgers, reports, and records are complete, correct, and timely, and problem accounts are researched and resolved promptly. You build and maintain professional relationships with members, employees, businesses, and Credit Union personnel by providing assistance and support as needed, while keeping management appropriately informed of department activities. You work a regular and predictable schedule and are sufficiently fluent in English to process work and business transactions accurately.
Compensation will be based on experience, qualifications, and market alignment. The total package includes a competitive base salary, annual incentive opportunity tied to personal and organizational performance, and comprehensive benefits consistent with UCCU's commitment to its employees.
Why UCCU
Founded in 1955 by a BYU faculty member and six colleagues with just $5 each, UCCU began on a campus stair landing with its assets kept in a cast-iron tub. Seventy years later, Utah Community Credit Union has grown into one of the nation’s fastest-growing credit unions, serving more than 185,000 members with over $3 billion in assets and a clear vision to reach $10 billion by 2033.
What has remained constant is UCCU’s founding philosophy: people helping people. As a not-for-profit, member-owned institution, UCCU is committed to helping members improve their financial strength, achieve their goals, and love where they bank. Today, that mission is matched by a deliberate growth strategy, strong leadership, and a culture built on honesty, service, respect, fiscal responsibility, and investment in people.
For the right person, UCCU offers more than a place to work—it offers a chance to be part of something growing, purposeful, and deeply rooted in helping people thrive. Here, every role matters. Every contribution helps strengthen members, support communities, and shape the future of a trusted, member-owned institution. UCCU looks for people who want to grow as leaders in every part of life—from the boardroom to the family room, and from the bank to the backyard—while building something meaningful together.
Utah Community Credit Union (UCCU) is an organization rooted in the credit union philosophy of "people helping people" and built on traditional values of commitment to outstanding service, respect for others, and fiscal responsibility. We hold ourselves to the highest standards of honesty, professionalism, and integrity and are committed to achieving excellence in operations, products, and member service.
With consistent and reliable service delivery, we create trusting relationships with our members. We are a member-centric organization. Our decisions at all levels are based on what is in the best interest of the member, while maintaining a financially strong and stable organization.
The philosophy driving our team-oriented staff really is to help members "reach their financial goals."
Utah Community Credit Union. Love Where You Bank.
