The Wire Operations Staff 2 processes incoming and outgoing domestic and international US dollar and foreign currency wire transfers. This position authenticates wire requests by validating the initiator and confirming wire transfer specifics with an authorized representative of the account. The Wire Operations Staff 2 verifies clients’ identity authentication through callbacks. This position is responsible for maintaining operational integrity of funds transfers through adherence to Bank policies and procedures.

Key Responsibilities

• Responsible for processing and maintaining record of wire transactions. Wire entry and callbacks are performed as separate functions.
• Ability to adapt to change in a fast pace and deadline driven environment meeting timely notification to branches and customers.
• Attention to detail with 100% accuracy, organizational skills, and a level of urgency to complete tasks.
• Responsible for reviewing, processing, and balancing all wire transaction types.
• Responsible for continuing knowledge of state and federal guidelines as related to wire activities.
• Contributes to the operational integrity of funds transfers through adherence to Bank policies and procedures and internal audits.
• Ability to comprehend the wire systems and be involved in systems’ enhancements.
• Ability to identify and assist in resolving system issues.
• Assist in all fraud incidents and fraud recovery efforts. This includes creating, responding to service messages, assisting with investigation or documentation collection and reporting on fraud status.
• Assist OLB clients with support for any wire formatting, processing questions and/or any issues related to wires if TMS support is unavailable.
• Ability to work independently, suggest improvements to ensure effective workflow management, follow through and effective volume tracking.
• Meet department volume goals and established service standards.
• Assists department management team with special projects and other duties as needed.

Compliance Responsibilities

Complies with all applicable state and federal banking laws, regulations, and internal policies related but not limited to lending, operations, and deposit requirements, including Bank Secrecy Act (BSA), Anti-Money Laundering (AML) requirements, Office of Foreign Assets Control (OFAC) regulations, Customer Identification Program (CIP) requirements, Financial Elder Abuse reporting laws, Sexual Harassment prevention policies, information security and privacy requirements.

Required Knowledge

• Basic knowledge about wire transactions.
• Microsoft Office applications with intermediate excel skills.

Knowledge, Skills and Abilities

• Ability to effectively deal with unpleasant, angry, or discourteous people.
• Ability to actively listen and learn and respectfully communicate with supervisors, co-workers and customers.
• Ability to identify problems and suggest possible solutions using critical thinking and well-rounded judgment.
• Ability to use analytical skills in dealing with systems or transactions problems.
• Ability to effectively manage multiple tasks and meet deadlines.
• Ability to complete projects and assignments with minimal supervision.
• Able to manage confidential information with discretion.
• Ability to understand and perform foreign exchange calculation.
• Excellent Customer service skills, to include telephone etiquette skills.
• Excellent Communication and Language skills (verbal and written).
• Knowledge of PayPlus wire system, preferred
• Knowledge of Convera - (Travelex) system, preferred.
• Knowledge of AS400 system, preferred.
• Knowledge of Bank Operations, preferred.

Equipment Operated

• Operates standard electronic computers and customary office equipment required to perform essential job functions.
• Use of equipment is required, with or without reasonable accommodation, in accordance with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA).

Physical Requirements & Work Environment

The physical demands and work environment characteristics described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Nothing in this description is intended to limit the availability of reasonable accommodation under applicable law.

• Ability to perform repetitive movements associated with office and computer-based work.
• Ability to sit and or stand for extended periods of time to perform essential job functions.
• Ability to lift, carry, or move objects weighing up to 25 pounds, with or without reasonable accommodation.
• Ability to use hands and fingers to manage, manipulate, or feel objects and operate standard office equipment.
• Work is primarily performed in an office environment with a controlled temperature and standard office conditions.

Education and Experience

• High School Diploma
• 4+ years’ work experience in financial services industry.
• Prior customer service experience, preferred.

Minimum Absence Requirement

Some positions within the Bank have been designated as sensitive positions due to access to critical systems, records, or processes. In accordance with Bank policy and sound internal‑control practices, employees in sensitive positions are required to complete a mandatory consecutive absence from essential duties each calendar year to support segregation of duties and independent review.

The required absence will be scheduled in coordination with management to ensure continuity of operations. Administration of absence, including paid or unpaid status, will comply with all applicable federal, state, and local wage and hour and leave laws, including California requirements.

Required Minimum Absence for This Position: Two (2) Consecutive Weeks

Officer Title Eligibility

For qualified positions, the Bank may designate an Officer Title based on the role’s job level, scope of responsibility, and alignment with established competency frameworks. Eligibility for an Officer Title designation is contingent upon the employee meeting defined competency, performance, and experience requirements and is governed by applicable Bank policies, governance standards, and required approval processes.

• This position is not eligible for an Officer Title.

Compensation

The listed range represents the full compensation range for this position. Placement within the range will be determined based on factors including skills, relevant experience, job‑related qualifications, geographic location, and internal equity, in accordance with Bank compensation policies.

• Non‑Exempt Hourly Rate: $24.50 - $37.50 per hour

Disclaimer

This job description is intended to describe the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Employees may be required to perform other duties as assigned, consistent with business needs and applicable law.

Farmers and Merchants Bank of Long Beach reserve the right to modify, amend, or discontinue job duties or requirements at any time. Nothing in this job description creates a contract of employment, either express or implied, or alters the at‑will nature of employment.

June 8, 2026