How many companies can say they’ve been in business for over 177 years?
Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!
What's the role?
Customer Service is the primary contact for our Eye Care Professionals, within the Zeiss network of labs. The team is the main liaison between our customers, sales and lab operations thatassuresinformation between all parties is accurate to the customer’s satisfaction.
WIP ManagementSpecialist,Customer Service,constitutes a mid-level position that requires minimum supervision.Representativeisrequired to have excelled at thecustomer service agent level, while showing the ability to take on more senior level tasks.TheRepresentativeassistswithtracking, analyzing,and monitoringjob flowThe Representative will collaborate intercompany to ensure communication is provided for order movement. The WIP Management Specialist will be responsible for collecting and providing data from the WIP Status Report.TheRepresentativeis the customer’s ambassador and shows responsibility and accountability for any commitmentsbyour companyto ourcustomers
Sound Interesting? Here's what you'll do:
Troubleshootsand investigatesissues with jobsin accordancewith standard processes and procedures
Maintains reporting for multi-breakageand distributes to CS leadership
Maintains accountsby reviewing orders for stalled/delays, coordinates meetings (as needed), and reports escalations
Monitors wait for frame orders,runsnecessary reports, and distributes to CS leadership
Supports lab management (as needed) with reporting, identifying gaps in operations and processes, and attends WOW weekly meetings
Follows-up onleadershiprequests, orders and/or any further issues in a timely manner.
Documents and reports pertinent feedback to management in timely manner.
Identifiesand escalatesorderissues
Followssafety standards and reports any safety concerns to leadership.
Do you qualify?
We have amazing benefits to support you as an employee at ZEISS!
Medical
Vision
Dental
401k Matching
Employee Assistance Programs
Vacation and sick pay
The list goes on!
Position Type/Expected Hours of Work
This is a full-time position.
The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.
This position is also eligible for a performance bonus. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.
ZEISS is an EEO/AA/M/F/Disabled Veteran Employer
Your ZEISS Recruiting Team:
Christina Choing
Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).
ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue around 11 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets (30 September 2024).
With over 46,000 employees, ZEISS is active globally in around 50 countries with more than 60 sales and service locations, around 40 research and development facilities, and 35 production facilities worldwide (30 September 2024). Founded in 1846 in Jena, the company is headquartered in Oberkochen, Germany. The Carl Zeiss Foundation, one of the largest foundations in Germany committed to the promotion of science, is the sole owner of the holding company, Carl Zeiss AG.
Data privacy: www.zeiss.com/data-protection
Imprint: http://zeiss.com/publisher
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