Job Description

#seaonal #temporary #hotopening

Schedule: 25 hours/week | Shifts between 7:30AM–3:30PM or 3:00PM–11:00PM/12:00AM

Business Hours: Monday–Sunday, 7:00AM–12:00AM

Step Into the Spotlight

Top of the Rock at Rockefeller Center is one of New York City’s most celebrated attractions, offering panoramic skyline views and a refined, world-class guest experience. Be part of the energy, excitement, and magic of winter in New York City. To support peak season operations, we’re seeking confident, customer-focused Ticket Sales Associates (Winter Plaza). You’ll be one of the first friendly faces guests meet, helping them make the most of their visit. From welcoming visitors and sharing recommendations to promoting seasonal experiences and assisting with ticket and tour sales, you’ll help create memorable moments every day.

This is a fast-paced, highly visible role for someone who loves meeting people, bringing positive energy, and working in a dynamic outdoor environment.

This seasonal opportunity provides hands-on experience within a premier NYC destination, with potential consideration for future opportunities based on performance and business needs.

Why This Role Matters

You’ll help create a welcoming and memorable experience for guests while promoting seasonal offerings and supporting ticket and tour sales.

What You’ll Do

Guest Experience & Sales

• Welcome and engage guests.
• Promote seasonal products, experiences, promotions, and special offers.
• Provide information about attractions, observation deck experiences, landmarks, and points of interest.
• Assist with ticket purchases, tour reservations, and transaction questions.
• Address guest concerns professionally.
• Communicate information clearly to individuals and large groups.

Safety & Operations

• Monitor guest safety and report concerns to management.
• Support special events, activations, and peak-period operations.
• Follow company policies, procedures, and appearance standards.
• Work independently and support team objectives.

What You Bring

• High School Diploma or equivalent.
• 1–2 years of customer service, hospitality, tourism, retail, sales, or guest experience experience preferred.
• Attraction, observation deck, entertainment, or hospitality destination experience preferred.
• Strong communication, organization, and problem-solving skills.
• Confident and comfortable approaching guests.
• Basic computer skills and ability to learn ticketing/POS systems.
• Multilingual skills are a plus.
• Ability to work weekends, evenings, holidays, and assigned shifts.

Physical and Working Requirements

• Work outdoors in cold, wind, rain, snow, and other seasonal conditions.
• Stand and walk for extended periods.
• Bend, kneel, reach, and move throughout the work area.
• Lift, carry, push, or move materials up to 30 lbs using proper equipment or wheeled carts.
• Operate computers, tablets, ticketing systems, and/or cash registers.
• Project your voice effectively in crowded environments.

Compensation:

The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status:

This posting is for an existing vacancy.

Pay Range

$18—$18 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
• Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.