Job Description

At Manulife John Hancock, we believe in investing in the future, starting with you. Our co-op program is your launchpad to success, offering the support, structure, and exciting opportunities you need to thrive and make your mark.

As a Technology Enablement Analyst Co-op, you'll help bridge the gap between business needs and emerging technology solutions. You'll evaluate technology capabilities, analyze market trends, and assess vendor offerings while helping teams identify the right solutions for complex business challenges. With a strong focus on Agentic AI and workflow automation, you'll also gain hands-on experience designing, configuring, and developing AI-powered solutions from concept and prototype through production deployment.

Join a supportive team and experience a values-first culture where your career development and well-being are prioritized alongside your job impact. You'll work closely with business leaders, technology teams, and innovation partners while gaining exposure to cutting-edge AI technologies, automation platforms, and enterprise transformation initiatives.

We are currently looking for highly motivated students to join us in our Toronto, Ontario, Canada office for a 4-month co-op term running from January 5, 2027 through April 22, 2027. This is a hybrid position where you will be expected to work in the office on designated in-office days.

Position Responsibilities

• Analyze business challenges and identify technology solutions that align with organizational goals and strategic priorities.
• Conduct market research, vendor evaluations, and capability assessments with a focus on Generative AI, Agentic AI, and workflow automation technologies.
• Develop executive-ready presentations, business cases, roadmaps, and infographics that communicate complex technical and business concepts clearly.
• Build, configure, customize, and test AI Agents and workflow automation solutions to support business use cases.
• Create prototypes, proofs of concept, and demonstrations to validate potential technology solutions.
• Support end-to-end delivery of automation and AI initiatives, including implementation, testing, deployment, and adoption activities.
• Document use cases, process flows, requirements, benefits, KPIs, and solution recommendations.
• Contribute to process mapping workshops and stakeholder discussions to identify opportunities for innovation and automation.
• Track industry trends and emerging technologies to identify opportunities for adoption and continuous improvement.

Required Qualifications

• Currently pursuing an undergraduate degree in Computer Science, Engineering, Information Systems, Business Technology, Data Science, Business, or a related field.
• Excellent written, verbal, presentation, and stakeholder communication skills.
• Demonstrated ability to independently create polished PowerPoint presentations with strong data visualization and infographic design.
• Experience developing, configuring, or customizing AI, automation, or software solutions through academic, internship, extracurricular, or personal projects.
• Strong analytical and problem-solving skills with the ability to evaluate technology capabilities against business requirements.
• Ability to translate business needs into technical requirements and communicate technical concepts to non-technical audiences.
• Experience with at least one programming or scripting language such as Python, JavaScript, C#, or similar.

Preferred Qualifications

• Experience with Generative AI, Agentic AI, large language models (LLMs), prompt engineering, or AI-powered applications.
• Familiarity with workflow automation tools such as Power Automate, UiPath, ServiceNow, or similar platforms.
• Experience conducting research, market assessments, benchmarking, or vendor analysis.
• Knowledge of cloud platforms such as Microsoft Azure, AWS, or Google Cloud.
• Experience creating dashboards, reports, or business analyses using Excel, Power BI, or similar tools.
• Experience facilitating workshops, gathering requirements, or supporting business transformation initiatives.

When You Join Our Team

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.
• As part of our co-op program, you will gain early access to Manulife John Hancock's premier early talent program, GRO, tailored to graduating students. This program is designed to launch your career with the support, structure, and opportunities you need to thrive.

Application Instructions

• Submit your resume, cover letter, academic transcript, and work term evaluation (if applicable) in one PDF file.

#LI-Hybrid

The role being advertised is an existing vacancy.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid