Job Description

At Manulife John Hancock, we believe in investing in the future, starting with you. Our co-op program is your launchpad to success, offering the support, structure, and exciting opportunities you need to thrive and make your mark.

As an Automation Engineer Co-op, you'll help identify opportunities to simplify, streamline, and automate business and operational processes across the organization. Working closely with business stakeholders and technology teams, you'll analyze current workflows, uncover inefficiencies, and develop automation solutions that reduce manual effort and improve productivity. Through continuous improvement and digital transformation initiatives, you'll help enable teams to spend less time on repetitive tasks and more time on high-value work.

Join a supportive team and experience a values-first culture where your career development and well-being are prioritized alongside your job impact. You'll gain hands-on experience with modern automation, artificial intelligence, low-code platforms, and process optimization while developing practical skills in business analysis, solution design, and automation engineering.

We are currently looking for highly motivated students to join us in our Toronto, Ontario, Canada office for a 12-month co-op term running from January 5, 2027 through December 16, 2027. This is a hybrid position where you will be expected to work in the office on designated in-office days.

Position Responsibilities

• Analyze business and operational processes to identify inefficiencies, bottlenecks, and automation opportunities.
• Document current-state workflows and support the design of future-state automated processes.
• Collaborate with business stakeholders to gather requirements and understand operational challenges.
• Design, develop, test, and support automation solutions using approved platforms and tools.
• Build workflows, integrations, dashboards, and reporting solutions that improve productivity and business outcomes.
• Monitor solution performance and identify opportunities for optimization and enhancement.
• Create and maintain process documentation, user guides, and technical documentation.
• Support data collection, reporting, and analysis efforts to evaluate the impact of automation initiatives.
• Research emerging automation, artificial intelligence, and productivity technologies and share recommendations with the team.
• Participate in continuous improvement, operational excellence, and digital transformation initiatives across the organization.

Required Qualifications

• Currently pursuing an undergraduate degree in Computer Science, Information Technology, Engineering, Business Technology Management, Data Analytics, or a related field.
• Understanding of process improvement, workflow design, business analysis, or operational efficiency concepts.
• Familiarity with automation and low-code technologies such as Microsoft Power Platform, Power Automate, or Power Apps.
• Basic knowledge of data analysis and reporting tools such as Excel, Power BI, or SQL.
• Exposure to programming or scripting languages such as Python, JavaScript, PowerShell, or similar.
• Strong analytical, problem-solving, and critical thinking skills.
• Excellent written, verbal, presentation, and collaboration skills.
• Ability to learn new technologies quickly and adapt in a fast-paced environment.

Preferred Qualifications

• Experience gained through academic projects, internships, hackathons, extracurricular activities, or personal projects involving automation or process improvement.
• Exposure to Generative AI technologies such as Microsoft Copilot Studio, GitHub Copilot, ChatGPT, or similar platforms.
• Familiarity with process mapping and workflow visualization tools such as Visio.
• Experience creating dashboards, reports, or data visualizations using Power BI or similar tools.
• Understanding of APIs, system integrations, data connectors, or automation architecture concepts.
• Interest in continuous improvement, operational excellence, digital transformation, and emerging technologies.

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
• As part of our co-op program, you will gain early access to Manulife John Hancock’s premier early talent program, GRO, tailored to graduating students. This program is designed to launch your career with the support, structure, and opportunities you need to thrive.

Application Instructions

• Submit your resume, cover letter, academic transcript, and work term evaluation (if applicable) in one PDF file.

#LI-Hybrid

The role being advertised is an existing vacancy.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid