Join us in a one-of-a-kind opportunity to share in telling the story of this unique winery by delivering outstanding guest experiences.
Reporting directly to the Guest Experience Manager, you will play a key role in leading the team by example toward achieving goals and objectives by delivering retail sales and winery experiences that build brand loyalty while driving sustainable profitability. To work in partnership ensuring all aspects of tasting room and restaurant operations including programs and initiatives are aligned with winery brand strategy.
· Leverage tasting bar and retail program to drive sales and achieve or exceed required results of revenue, expenses and hospitality as well as wine club memberships.
· Support service team ensuring food service and patio are first class and special events are well executed.
· Supervising the team to maintain a positive work environment fostering teamwork in driving required results. Daily, Weekly communications with team as well as management on initiatives. Staff Scheduling.
· Administration - Monitor and maintain sundry orders. (janitorial, water, office supplies) Petty Cash, Interior Health - water, courier, emails. Maintain wine & non-wine inventory integrity.
· Work with manager to promote brand and destination to increase awareness of winery to be known as a place to visit within the community and out in the broader space (trip advisor etc).
· Grade 12
· 1-3 Years previous guest service experience (Winery Experience Preferred)
· Exemplary customer service skills
· Excellent organizational, time management, interpersonal & communications skills
· Professional attitude & presentation, a strong work ethic; ability to multi task, self-motivated
· Be available and willing to work weekends and holidays
· Strong written and verbal communication
· Solid wine knowledge both local and international (WSET Level II / III an Asset)
· Valid Serving It Right certificate.
· Understanding of social media platforms, trends and opportunities an asset
· Good understanding and ability to use Microsoft Office and other Computer Software Programs
· Must be able to lift 40 lb cases of wine - Able to stand for long periods of time
With some of the most spectacular views in the Okanagan, your ‘office’ will be where tourists and locals alike, choose to spend their sunny summer days.
We are a proud part of the Great Estates Okanagan, which also includes Culmina, Laughing Stock, Nk’Mip Cellars and Cellar Door & More.
Staff members receive the following benefits:
· Staff discounts on wine & food at all winery locations
· Industry leading training including introduction to wine appreciation, winery and vineyard site visits, monthly staff food and wine pairing events
· Sales incentives and bonuses
We are committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs.
As the country’s leading producer and marketer of award-winning, globally recognized Canadian and imported wines, our core purpose is what drives why we do what we do: we believe creating wine is a shared passion. Enjoying wine, a shared pleasure.
WHERE WE ARE TODAY
Our mission is simple – to build brands people love. In fact, seven of the top 20 brands in Canada are proudly part of the Arterra Wines Canada family: Jackson-Triggs, Inniskillin, Sawmill Creek, Wallaroo Trail, Woodbridge by Robert Mondavi, Ruffino and Kim Crawford.
We have more than 140 years of experience in the Canadian wine industry, with five estate wineries across the country and over 1,700 acres of premium vineyards. We have our pulse on viticulture and its latest innovations and most importantly, an understanding of what Canadian consumers are looking for in a bottle of wine.
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En tant que premier producteur et distributeur de vins canadiens et importés primés et reconnus dans le monde entier, notre objectif principal est ce qui nous pousse à faire ce que nous faisons : nous pensons que la création de vin est une passion partagée. Apprécier le vin, un plaisir partagé.
OÙ NOUS EN SOMMES AUJOURD'HUI
Notre mission est simple : créer des marques que les gens aiment. En fait, sept des 20 marques les plus importantes au Canada font fièrement partie de la famille Arterra Wines Canada : Jackson-Triggs, Inniskillin, Sawmill Creek, Wallaroo Trail, Woodbridge by Robert Mondavi, Ruffino et Kim Crawford.
Nous avons plus de 140 ans d'expérience dans l'industrie vinicole canadienne, avec cinq domaines viticoles à travers le pays et plus de 1 700 acres de vignobles de première qualité. Nous connaissons la viticulture et ses dernières innovations et, surtout, nous savons ce que les consommateurs canadiens recherchent dans une bouteille de vin.
