Job Description

Big Red Liquors has been serving Indiana for over 50 years! We seek to offer incredible selection, vast product knowledge and superior customer service as a resource in the communities we serve.

When you step into a Big Red Liquors store, we hope you’ll be not only surprised, but amazed, by our selection, knowledge, and willingness to go above & beyond for our loyal customers. We really get into and take pride in the history and culture of consuming responsibly!

• Primary responsibility is focused in the wine department but overall store knowledge will be required.
• Performs all aspects of retail sales including but not limited to greeting and welcoming customers, suggestive selling, closing the sale, and accurately completing the sale on the point-of-sale register.

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Greets and assists customers in an enthusiastic and courteous manner; by name when possible and provides outstanding customer service.
• Advises and assists customers with their choices of product for themselves and for gifts.
• Answers customer inquiries and provides appropriate product-related information.
• Contacts customers when necessary to follow-up on product inquiries.
• Utilizes customer-focused selling skills, add-on selling, closing skills, and other sales generating skills.
• Utilizes various selling techniques to increase sales.
• Accurately completes sales using POS system according to established procedures.
• Stocks and cleans the store for the best sales appearance and ease of use for the customer.
• Develops and maintains knowledge of all merchandise in selling area to effectively assist customers with accurate information; keeps current as new product lines are introduced.
• Assists with merchandising efforts, displays, and floor moves as needed.
• Maintains working knowledge of products and/or services.
• Windex, wipe down, dust, clean and polish, as needed.
• Performs other duties as assigned by manager.

Requirements

• Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
• Commitment to excellence and high standards
• Ability to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Excellent customer service skills
• Creative, flexible, and innovative team player
• Ability to understand and follow written and verbal instructions.
• Professional appearance and demeanor
• Ability to effectively communicate with people at all levels and from various backgrounds.

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is frequently required to do the following:

• Calculate figures and amounts.
• Coordinate multiple tasks simultaneously.
• Stand for prolonged periods as well as walk, bend, kneel, stoop, crouch, crawl and climb.
• Understand and respond to a diverse population.
• Must be able to lift, push/pull up to 50 lbs.

WORK ENVIRONMENT:

• Noisy at times
• Varied temperatures. Requires the ability to maneuver in the beer cooler.

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required.