Job Description

Role Attributes

• To manage and support enterprise Windows Server, Active Directory, and VMware infrastructure, ensuring high availability, security, resilience, and operational excellence across Production and Non-Production environments.
• Drive modernization, automation, standardization, and continuous improvement of core infrastructure services.
• Ensure end-to-end ownership of Windows infrastructure services including server lifecycle, Active Directory, virtualization, patching, security, and operational governance.
• Act as technical focal point with key stakeholders such as Tech Risk, IS, Internal / External Audit, Cloud, Network, and Application teams.
• Drive best practices in infrastructure reliability, automation, monitoring, and service resilience.
• Maintain awareness of industry best practices, emerging technologies, AI Ops, and infrastructure modernization trends.

Key Responsibilities

• Manage enterprise Windows Server environments (2016 / 2019 / 2022) across Production and Non-Production.
• Manage Active Directory services including Microsoft Active Directory, Domain Controllers, DNS, DHCP, GPO, authentication, replication, and identity lifecycle.
• Manage and optimize VMware infrastructure including vCenter, ESXi, HA, DRS, vMotion, vSAN, and DR platforms.
• Execute server provisioning, upgrades, migrations, patching, hardening, and secure decommissioning.
• Ensure infrastructure monitoring, alerting, capacity planning, and performance optimization.
• Manage incidents, root cause analysis, problem management, and change activities aligned to ITIL practices.
• Ensure security compliance, vulnerability remediation, backup, DR readiness, and BCP requirements.
• Develop automation using PowerShell / scripting tools to improve efficiency.
• Maintain accurate SOPs, architecture diagrams, operational runbooks, and technical documentation.
• Provide technical mentoring and guidance to junior engineers.
• Participate in standby / on-call support where required.

Key Decisions within the Role

• Windows Infrastructure roadmap and lifecycle strategy.
• AD modernization and security improvements.
• VMware capacity planning and optimization.
• Operational risk remediation and service improvement priorities.
• Infrastructure standards, automation, and technical governance.

Requirements

• 10+ years of infrastructure engineering experience, preferably in Insurance / Financial Services environment.
• Strong hands-on expertise in Windows Server, Microsoft Active Directory, DNS, DHCP, and GPO.
• Strong experience in VMware vSphere / ESXi / vCenter administration.
• Experience in production support or Site Reliability / Operations environment.
• Strong troubleshooting, stakeholder management, and communication skills.
• Experience managing critical incidents and multiple priorities in fast-paced environments.
• Experience in scripting / automation using PowerShell preferred.
• Presentation and documentation skills with ability to engage technical and non-technical audiences.