Job Description

Important IT company At the Latin American level, growth requires:

Windows Application Support Engineer

We are seeking a Windows Application Support Engineer to provide technical support for Windows-based applications and environments. The ideal candidate will have experience troubleshooting application issues, supporting Windows environments, automating tasks with PowerShell, and collaborating with cross-functional teams during migration and deployment projects.

Experience with desktop/application migrations and Azure-hosted environments is highly preferred.

Key Responsibilities:

• Provide technical support for Windows-based applications in production environments.

• Troubleshoot and resolve application, operating system, and infrastructure issues.

• Develop and maintain PowerShell scripts to automate operational tasks.

• Support Windows Server and Windows desktop environments.

• Participate in desktop and application migration projects.

• Validate application functionality after migrations or deployments.

• Perform root cause analysis and document resolutions.

• Coordinate with Project Managers, infrastructure teams, vendors, and business stakeholders.

• Create and maintain technical documentation and operational procedures.

• Escalate complex technical issues when necessary.

Required Skills:

• 3+ years of experience in Windows Application Support, Windows Administration, or a similar role.

• Strong experience with PowerShell scripting.

• Experience supporting Windows Server and/or Windows 10/11 environments.

• Strong troubleshooting and analytical skills.

• Experience supporting enterprise applications.

• Excellent verbal and written communication skills.

• Ability to work with multiple teams and stakeholders.

• Basic project coordination or project management experience.

Preferred Qualifications:

• Experience with desktop or application migration projects.

• Experience with Azure, Azure Virtual Desktop (AVD), or Windows 365.

• Knowledge of networking fundamentals and post-migration connectivity validation.

• Experience performing application validation, smoke testing, regression testing, or User Acceptance Testing (UAT).

• Experience with ticketing systems such as ServiceNow, Jira, or Remedy.

• Familiarity with Active Directory, Office 365, and Microsoft Teams.

• Knowledge of SQL is a plus.

Technical Environment:

• Windows Server

• Windows 10 / Windows 11

• PowerShell

• Azure (Preferred)

• Azure Virtual Desktop (Preferred)

• Active Directory

• Microsoft 365

• SQL (Nice to Have)

• ServiceNow / Jira (Nice to Have)

Soft Skills:

• Strong communication skills

• Customer-focused mindset

• Problem-solving and analytical thinking

• Ability to manage multiple priorities

• Team collaboration

• Attention to detail

ADVANCED CONVERSATIONAL ENGLISH AND SPANISH ESSENTIAL (Will be evaluated).

If you are a foreingner residing in Mexico, you must have a valid INE, CURP, NSS and RFC.

Job type Remote.

Location Mexico

Salary $76,000 gross

Benefits Excellent superior benefits.