When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Windows 11 Lab IT Deskside Support
Tokyo, Yokohama
Applies professional-level technical skill and judgment to provide non-routine technical support for computer/data center operations. Installs, configures and troubleshoots server and non-desktop computer hardware, software, systems and other resources in a data center or other centralized computer network setting. Maintains access control, data integrity and file system security for the computer/data center environment. Monitors, tracks and records system performance and utilization metrics. Communicates highly technical information to both technical and nontechnical personnel. Recommends process, hardware and software solutions, including new acquisitions and upgrades, to improve computer/data center efficiency. May participate in development of information technology and infrastructure projects. May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions. May include company-wide, web-enabled solutions.
RESPONSIBILITIES
Build andmaintaina working relationship with Lab Owners, ITTeamsand Management.
Update the physical inventory of lab equipment, PC’s,softwareand any other information pertinent to the environment
Collaborates with client’s project management team to assure a seamless migration
Migrate computers and software per the PKI Windows 10 documentation
Document procedures, policies,troubleshootingand best practices
Coordinates and works with outside vendors, with migrations.
Maintain daily project related communications with the Windows 10 team
Participate in daily project scrum meetings
Listensactively andcommunicatespromptly and effectively with users and the Windows 10 management team. Providestimelyfollow-up.
Escalates migration issues to the project manager.
Professionalism, excellent listening skills, superior analytical skills, great verbaland written communication skills
Ability to manage one’s time with minimal supervision to achieve objectives
REQUIREMENTS
Bachelor’s degree in computer scienceor a minimum of 3-5yearsof relevant professionaldesksideexperience
Demonstrated Leadership abilitiesand beachievement oriented.
Excellent analytical andproblem solvingskills, combined with the ability to provide quick resolution to problems.
Strong verbal and written communication skills
Must be customer service orientated and believe in teamwork, collaboration,adaptabilityand Initiative.
Problem solving skills to resolve issues
For 85 years, PerkinElmer has pushed the boundaries of science in our food, industrial, life science and environmental markets. In addition to innovative laboratory technologies, our OneSource services division delivers a highly trained, experienced, and collaborative team of service engineers with solutions scalable and customizable to serve laboratory needs.
We’ve always pursued science with a clear purpose – to help our customers achieve theirs. Our expert team brings technology and intangibles, like creativity, empathy, diligence, and a spirit of collaboration, in equal measure, to fulfill our customers’ desire to work better, innovate better, and create better.
PerkinElmer is a leading, global provider of technology and service solutions that help customers measure, quantify, detect, and report in ways that help ensure the quality, safety, and satisfaction of their products.
Science with Purpose. Learn more at www.perkinelmer.com.
