Job Description

JELD-WEN is currently seeking a Window & Door Service Technician to join our growing team.

External Job Description

Field Service Technician II- North Carolina area

As a Field Service Technician II, you will ensure our products meet high standards of quality and performance. Join our team to maintain and service VPI QUALITY WINDOWS products. This remote position requires weekly travel, including overnight stays and overtime. Responsibilities include performing service work, diagnosing issues, and providing detailed reports.

Key Responsibilities

• Perform warranty field service tasks, including inspections and repairs of window and door products.
• Document service activities and maintain accurate records.
• Prepare detailed service reports with photos and descriptions.
• Maintain tools and service vehicle.
• Operate company vehicle safely.
• Attend and document water tests, diagnose issues, and perform repairs.
• Follow safety rules and participate in the Accident Prevention Program.
• Manage schedule for timely arrival and task preparedness.
• Maintain professional interaction with customers and team members.
• Travel by plane, car, or other means as necessary.
• Communicate effectively and collaborate with others.
• Submit expense reports timely.

Qualifications

• High School Diploma or GED required.
• Valid driver’s license with a clean driving record.
• Experience in production or servicing of vinyl windows and doors.
• Proficiency in using hand and power tools.
• Ability to lift 50-75 lbs., climb, lift, pull, and perform tasks on ladders and scaffolding.
• Computer proficiency, including Office 365.
• Dependable, self-motivated, and problem-solving skills.
• Strong customer service, communication, and organizational skills.

Preferred Qualifications

• Boom lift certification.
• 3+ years experience in servicing vinyl windows and doors.
• Experience in observing and performing window water tests.

Working Conditions

• Exposure to weather, both indoor and outdoor tasks year-round.
• Frequent travel, typically home for weekends.
• Regular lifting of up to 75 pounds.
• Comfortable working at heights above 50 feet.

Schedule

• Regularly scheduled for 40 hours per week, Monday through Friday, with occasional Saturdays and frequent overtime.

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Internal Job Description

Field Service Technician II- North Carolina area

As a Field Service Technician II, you will ensure our products meet high standards of quality and performance. Join our team to maintain and service VPI QUALITY WINDOWS products. This remote position requires weekly travel, including overnight stays and overtime. Responsibilities include performing service work, diagnosing issues, and providing detailed reports.

Key Responsibilities

• Perform warranty field service tasks, including inspections and repairs of window and door products.
• Document service activities and maintain accurate records.
• Prepare detailed service reports with photos and descriptions.
• Maintain tools and service vehicle.
• Operate company vehicle safely.
• Attend and document water tests, diagnose issues, and perform repairs.
• Follow safety rules and participate in the Accident Prevention Program.
• Manage schedule for timely arrival and task preparedness.
• Maintain professional interaction with customers and team members.
• Travel by plane, car, or other means as necessary.
• Communicate effectively and collaborate with others.
• Submit expense reports timely.

Qualifications

• High School Diploma or GED required.
• Valid driver’s license with a clean driving record.
• Experience in production or servicing of vinyl windows and doors.
• Proficiency in using hand and power tools.
• Ability to lift 50-75 lbs., climb, lift, pull, and perform tasks on ladders and scaffolding.
• Computer proficiency, including Office 365.
• Dependable, self-motivated, and problem-solving skills.
• Strong customer service, communication, and organizational skills.

Preferred Qualifications

• Boom lift certification.
• 3+ years experience in servicing vinyl windows and doors.
• Experience in observing and performing window water tests.

Working Conditions

• Exposure to weather, both indoor and outdoor tasks year-round.
• Frequent travel, typically home for weekends.
• Regular lifting of up to 75 pounds.
• Comfortable working at heights above 50 feet.

Schedule

• Regularly scheduled for 40 hours per week, Monday through Friday, with occasional Saturdays and frequent overtime.

About JELD-WEN Holding, Inc.

JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world. The JELD-WEN family of brands includes JELD-WEN® worldwide, LaCantina® and VPI™ in North America, and Swedoor® and DANA® in Europe. For more information, visit corporate.JELD-WEN.com or follow LinkedIn

JELD-WEN has been named by Forbes as one of ‘America’s Best Employers’ and by Newsweek as one of the ‘World’s Most Trustworthy Companies’.

What We Offer

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees will accrue up to 15 days’ vacation leave annually and receive ten paid holidays throughout the calendar year. Employees can also enroll in the following company benefit programs including, 401k Retirement Savings Plan, Prescription Drug Plan, Flexible Spending Account (FSA), Health Reimbursement Account (HRA), Employee Assistance Program (EAP), Tuition Reimbursement, and Employee Discount Program.

Expected pay for this role is between $21.75 to $31.73 per hour and is based on experience and qualifications.

JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals’ physical traits, beliefs, and/or other characteristics that are protected under applicable laws.

JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.